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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 387 reviews
91%
Recommend This Property

Ratings Breakdown

387reviews

  • 5 Stars
    283
  • 4 Stars
    56
  • 3 Stars
    28
  • 2 Stars
    8
  • 1 Stars
    12

Clean rooms and comfortable beds,very friendly staff

By

May 10, 2017

club

was very happy with our stay, CLEANILNESS is very important to us and this HIE met all that and more. Fresh painted and new carpet

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Wonderful experience

By

May 10, 2017

club

There was a slight issue with communication between the website and the hotel in regards to the availability of certain rooms but the staff was wonderful and we were able to get everything taken care of and had a wonderful stay

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Bristol weekend

By

May 07, 2017

platinumelite

Room was clean. Staff was nice. Breakfast was average. The fitness center was closed, and I didn't use the pool. The updated rooms were nice and the beds were great.

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Spacious comfortable room

By

May 07, 2017

platinumelite

Great value for the spacious comfortable room. Hotel is being updated for even better features

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Front Desk

By

May 05, 2017

They were great!!! The customer service was very good and I will come back to stay again if I have to come back anytime soon.

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Costly, but Nice stay.

By

May 05, 2017

club

Great Hotel, Very Friendly staff, especially the woman serving breakfast. The pool, spacious rooms and covenient location was great for traveling with family. My only complaint is this hotel tripled the normal rate for the Nascar weekend in which we stayed.

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Nascar race weekend

By

May 04, 2017

We have always stayed here since hotel opened. Different manager, we were not told change in 3 night min.

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Loved this hotel

By

May 03, 2017

club

This hotel is very nice and my family had a very good time using the pool and the extra room in the suite. The beds were very comfy the breakfast in the morning was awesome. The staff was very nice and the overall look of the hotel was very nice.

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Wonderful customer service

By

May 02, 2017

club

Staff made us feel comfortable and safe. Thank you kindly.

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Great Hotel

By

May 01, 2017

Great hotel with recent renovations. Great place to stay while in the tri-city area.

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Great Stay

By

April 24, 2017

club

Overall a great and friendly experience. Very accommodating, friendly and hospitable. Ample space and clean rooms.

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Great Hotel from the Time you walk into the lobby.

By

April 14, 2017

You can tell immediately you are going to have a great stay because of the decorations in the lobby and high ceiling and cleanliness of the accommodations. Had a great ground floor room near the fitness center and the staff were attentive and caring. Very well run from arrival to check out and a enjoyed a wonderful breakfast. We stayed in mid October 2016. Great Staff, Thanks Dale.

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