Rated 4.1 out of 5 by 462
Rated 2.0 out of 5.0 Short Disney Stay
This hotel need to work on their overall customer service experience The first room that was given to us was smelly.... It had a moldy odor and the air conditioner did not work properly. After a long drive in from GA I was so disappointed on the room that was issued. Also Breakfast was at 6am to 9am... Yuck is the word that would define my experience. A customer ahead of us dropped some eggs on the counter he then scooped it up and put it back into the container... I was mortified after witnessing that My family and I went out to have breakfast.. after returning from breakfast, my children wanted to use the game room that should have been open since 9am but had to wait until the front desk called maintenance to open the door.. let mind you that it was 10:30am... very dissatisfied with the overall experience of this hotel
July 26, 2015
Rated 5.0 out of 5.0 by Mrs. Peters Outstanding Hotel!
We were so happy with our experience at this hotel. The beds were very comfortable, the breakfast was great with so much to choose from, and it offers a free shuttle to all the major parks which we were visiting. One particular staff member, Roberto, was so friendly and helpful, he made us feel so welcome. we just loved him! As an IG rewards member, we were allowed to have a late checkout, which we really appreciated since our flight wasn't until early evening. The outdoor pool is very nice and has a jacuzzi nearby as well, very relaxing!
There were only a couple of small drawbacks to this hotel--the shower heads were not great, the settings were either like showering in fog or such thin, sharp streams they would slice your skin! And the water pressure was only so so. Also, we were across from the vending room, and another guest was filling a cooler with ice at 7am every day. We were so tired, though, we didn't bother to ask to move, too much trouble. All in all, we are always very happy with HI Express and would stay there again in a heartbeat. And Roberto deserves a raise, he is wonderful!
July 25, 2015
Rated 4.0 out of 5.0 by RB356 good hotel for quick trip to Disney
good location for Disney, out of the high traffic patterns if you know your way around. Except for noise between rooms, very good hotel for quick trip.
July 23, 2015