Rated 4.3 out of 5 by 266
Rated 5.0 out of 5.0 by BJAJAZ great service
I was extremely tired upon arrival. Staff were very understanding and helpful. Directed us to a near by restaurant that was wonderful. Rested very well. Great breakfast.
March 28, 2015
Rated 4.0 out of 5.0 by Steve CPS No desk
Room needed a desk to do business. Also the room did not have adequate receptacles to plug in laptop. .
March 27, 2015
Rated 4.0 out of 5.0 by Anonymous35 Mother-daughter getaway
I've already mentioned my pleasure with staff concerns for us.
I would mention a key problem we had which required walking back down to the reception area to correct. Not sure what the problem was--one key worked only the outside door but not the hotel room door. The other worked on the hotel room door but not the outside door, apparently. The reception clerk apologized and corrected it.
One suggestion having to do with the breakfast serving area--pancake-making was in the middle of the line along with toasters for the bagels and bread. How nice it would be to arrange the foods that could just be picked up and taken, apart from the foods that required a wait. That would make for a much smoother traffic flow. And coffee refills needed to be easily attainable--not causing a traffic jam. I also think a menu board of what is available would also be useful. I.e., There were hard-boiled eggs available that we didn't discover until we'd already eaten. And the second day there was no yogurt available. That disappointed me.
March 26, 2015
Rated 5.0 out of 5.0 by Borzoi1 great place
We traveled to OBX to purchase a property. I travel with a service dog and the staff were very understanding and caring regarding this. We bought a property and will be staying there again when we make settlement.
March 24, 2015
Rated 4.0 out of 5.0 by cbmwolfe Better than average for price
The welcome at reception and acknowledgment when passing by made all the difference to our stay.
Enjoyed being able to cut across the parking lot to the beach.
March 21, 2015
Rated 3.0 out of 5.0 by RobandJudy It Could Have Been A Great Stay
This hotel could be a gem if it were properly updated. My wife and I stayed there for a couple of nights when driving up to MA and if not for the wonderful staff, this hotel fell somewhat short of what I am used to with the HIE brand. Please, hotel management, update your rooms. Your staff was wonderful and your rooms clean, but other than that, the room we stayed in was tight, dingy, and the layout was horrible. I have never had to use an ironing board as a table prior to this visit.
The staff was great and the hotel lobby was acceptable, albeit the sitting area for breakfast was also tight. Some serious remodeling is needed at this hotel in order to meet the HIE standards that I am used to. The fact that this hotel is in a good location for restaurants and the beach, saves it, but I wouldn't pay more than 50 to 60 dollars to stay there in its current condition.
March 16, 2015
Rated 5.0 out of 5.0 by jjwil77 Clean and great service
I was worried about staying in a hotel during the off season but we had a great stay. We were there for a sports tournament and the hotel was very safe. We were pleased to find it clean and very comfortable. The housekeeper even left us a nice note! We would definitely stay there again!
March 11, 2015
Rated 5.0 out of 5.0 by Happy in WV Great staff
We came to the Outer Banks for a short weekend getaway. We found the hotel to have very friendly staff who enjoy their jobs and do try to make your stay very pleasant. The breakfast was good, the eggs were not great but edible. The room was nice and fit our needs. The hotel is aged but has been updated to meet standards and is very clean. The walls are a bit thin so if you happen to have noisy neighbors when you stay, it may be a problem for you.
March 4, 2015