Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 738 reviews
96%
Recommend This Property

Ratings Breakdown

738reviews

  • 5 Stars
    598
  • 4 Stars
    93
  • 3 Stars
    29
  • 2 Stars
    11
  • 1 Stars
    7

nice facility, but noisy

By

November 15, 2017

The Papermill Drive location was very convenient for my needs while in Knoxville. The hotel is new-ish and has been maintained well. It's clean and well-lit, and the room (a "suite") was stylish and nicely updated -- with two good-quality TV sets. The bed was quite comfortable, although the pillows were typical of most Holiday Inns -- squishy and support-free (I bring my own pillows when staying at a Holiday Inn). The breakfast options were OK -- a reasonable selection of hot and cold items, with good coffee. The Papermill Drive inn has one major drawback, in my opinion -- it's less than 100 yards from a heavily traveled major highway (Interstate 40) and the road noise was constant around the clock. The inn needs some serious upgrades in its soundproofing. Otherwise, it's one of the best Express operations I've seen, and I'd recommend it (with a caution about the noise level).

Read More
Read Less