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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.8

based on 862 reviews
98%
Recommend This Property

Ratings Breakdown

862reviews

  • 5 Stars
    707
  • 4 Stars
    117
  • 3 Stars
    25
  • 2 Stars
    8
  • 1 Stars
    5

Stay at severville

By

July 27, 2017

club

Excellent staff and the rooms are fresh and new good stay

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Not so much...

By

July 26, 2017

I wrote a long review and it was rejected for a reason I did NOT list in my review. I am guessing it was rejected because I gave a negative review. Short and sweet, had adjoining rooms, killed a big bug in the tub in one room on night 2 and then killed a big bug on the floor in the other room on day 3. Trash that did not belong to us found under the bed skirt of both beds in one room. White stain on a chair - I don't even want to know what it is. Horrible brown staining on the wallpaper and in the grout in the bathrooms. Pool water was ice cold despite being advertised as a heated indoor pool. Breakfast was sub par so we decided not to eat it after day two. The staff was very friendly.

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Clean, comfortable bed and nice staff.

By

July 26, 2017

club

Hotel is clean. Our room was comfortable and the staff was very friendly.

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Great stay

By

July 25, 2017

Loved the hotel. Just wish rooms were better prices.

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Great place to stay

By

July 25, 2017

Friendly staff and clean rooms. Showerhead could have been better, no gentle spray option for the kiddos. Quiet room in a great location.

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Clean pool, clean room and great service

By

July 25, 2017

club

Our room was clean, the pool was clean and well stocked with towels. Staff was super friendly and helpful. Will definitely stay again.

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Good location

By

July 25, 2017

The location is excellent. It is located away from major traffic problems of Pigeon Forge and convenient to the interstate. Gas and food are located very close also. I would recommend the Chop House located nearby.

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Great place to stay

By

July 24, 2017

club

Overall it was a great place to stay. Breakfast was good. Pool area was clean. The only downside was the beds were very hard.

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Bad value

By

July 18, 2017

platinumelite

We had attended a TN Smokies baseball game and had stayed at this hotel last year.
Did not get any notification of the additional IHG points that I was supposed to receive. The room was seriously deficient in upkeep and had a dirty carpet. AND it cost us a fortune for one night!

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nice stay

By

July 18, 2017

Good location, good service. Saturday's breakfast was comparable to Hardees gravy. Sunday's gravy wasn't quite as good. Overall good stay.

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Friendly staff

By

July 17, 2017

platinumelite

We were impressed with the friendly staff members, especially in the breakfast area each morning.
The room was clean and comfortable, with the only exception being no exhaust fan in the bathroom.

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Comfortable bed and great service

By

July 17, 2017

platinumelite

Business travel and after a long day bed /pillows and room was excellent.

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