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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 296 reviews
95%
Recommend This Property

Ratings Breakdown

296reviews

  • 5 Stars
    240
  • 4 Stars
    31
  • 3 Stars
    12
  • 2 Stars
    8
  • 1 Stars
    5

Nice hotel, staff could use some training on customer service.

By

November 08, 2017

club

We had a nice stay, the hotel itself was very nice. Rooms were comfortable, common areas were nice and clean, breakfast was great... everything you'd expect from a Holiday Inn. We did, however, have an issue upon check in and were over-charged by almost seventy dollars. I get it, things happen, but the front desk staff person handled it very dismissively. Basically laughed it off and told me that the bill was correct and I was wrong and there was nothing she could/would do to correct it. When I came back the next morning with solid proof that I was overcharged (presented both my bank statements and my confirmation email - which did not add up) the morning staff was equally as unconcerned and told me if I had an issue, I needed to "google to customer service number" since I booked it online, and sent me away without even looking at my documentation. Come to find out customer service number is 1800HOLIDAY, and she probably could have at least provided that number for me, or made the call on my behalf, or attempted to help me in any way at all. We walked away feeling extremely disappointed and underappreciated, and while we are still in the process of getting the due refund, our experience was definitely not up to standard for Holiday Inn.

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