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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 581 reviews
90%
Recommend This Property

Ratings Breakdown

581reviews

  • 5 Stars
    375
  • 4 Stars
    126
  • 3 Stars
    33
  • 2 Stars
    28
  • 1 Stars
    19

Friendly staff

By

June 23, 2017

club

location was terrible. right next to I5 so had a lot of loud highway noise throughout the night. surrounding properties were trashy and their clientell was questionable. The cost of the stay was quite a bit higher than other properties close by, even at the government rate. the room was clean and staff were friendly.

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close to Tacoma

By

June 21, 2017

platinumelite

We really like the fresh cookies that were brought out at 7pm! The room was attractive and had a mini fridge and microwave. The bed was comfortable. The breakfast selection was good and was being well looked after. We liked the location because it was close to the shops at Lakewood and was not far from downtown Tacoma.

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Very modern, great breakfast

By

June 20, 2017

The hotel is so much more appealing after the renovations and updates. The room furniture is very modern and the room feels new and fresh and clean.
Breakfasts were great with plenty of variety.

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Very nice and helpful

By

June 18, 2017

club

I travel with a service animal and he was greeted like he was family. We were placed in a quieter section of the hotel as requested. The staff were very helpful and thoughtful in their interactions with my daughter and service animal. Loved the cookies.

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Business

By

June 17, 2017

My needs were mt as far as the location of the room I requested. The few staff members I encountered were very pleasant and polite.

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stayed for family emergency

By

June 15, 2017

club

Decent hotel, convenient to denny's, staff very friendly, only 2 washers and dryers though

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Best breakfast around!

By

June 14, 2017

club

They have so many choices and the cinnamon rolls are amazing. The rooms are superb and clean and comfortable. I will definitely stay there again!

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Great Hotel

By

June 11, 2017

club

Nice hotel, clean room, great service. The breakfast was better than the normal hotel free breakfast.

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Very clean and comfortable

By

June 07, 2017

club

I usually stay at this hotel because it is newer and very clean. I feel safe and comfortable.

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Great stay, check your IHG points balance

By

June 03, 2017

Hotel was great, as almost all Holiday Inns Express are!

My only issue is that after nearly two weeks I still do not have my IHG points. (Not the hotels fault) I am a Spire Elite Member and have submitted the points form twice for my 12 day stay but they are still not in my account.

I hope they fix it soon, I prefer the Holliday Inn Express; but... I travel 100 days a year and if i'm not getting points, I'll switch.

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Mccarthy

By

June 03, 2017

club

Love the place. Can't wait for my next visit. Love the breakfast

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my stay

By

June 02, 2017

club

most everything great. the fitness center could be better. We had tv reception that seemed a bit off. but, we were not in the room a lot during the 4 days to watch tv. so, this was not an issue for me and my son. Everything else was excellent. Especially the staff.

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