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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 328 reviews
95%
Recommend This Property

Ratings Breakdown

328reviews

  • 5 Stars
    224
  • 4 Stars
    65
  • 3 Stars
    29
  • 2 Stars
    5
  • 1 Stars
    5

Great beds, friendly staff

By

June 19, 2017

club

Beds are amazing!
Pool area is humid but if you prop open the 2 outside doors with chairs, you get a cross breeze and it cools down. Kids loved the pool, towels provided, no pool toys.
Staff is friendly, very accommodating. Kids wanted a snack and the front desk attendant gladly gave us some fruit and granola bars. I saw a guy get milk for his baby's nighttime bottle. Many hotels say, "sorry, kitchen is closed." Not here!
They have a Keurig in the room! The carry limited choices but if you are a Keurig lover, you can bring your own.
They have a great breakfast! Coffee is REALLY GOOD too! Even the decaf, and I'm a coffee snob.
One thing I'd suggest is all Holiday Inns and affiliates get an AED (Automated External Defibrillator). Our small church has one, but a large hotel doesn't?

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servives great

By

June 15, 2017

club

Tammy at the front desk great. Relaxed at the pool side with music and other guest. Excised in workout room. Relaxing sleep and quite time and good breakfast.

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Good mattress!

By

June 14, 2017

club

This hotel was as expected, adequate overall, which was a relief. The mattress was really comfortable though, so that was a nice surprise! I don't think I've ever slept so well in a hotel as I did in that bed. Breakfast was good - pancakes, eggs, sausage, cinnamon rolls, bagels, muffins, yogurt, instant oatmeal, cold cereal, etc. Enjoyed the water infused with citrus fruits in the lobby.

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Friendly and helpful staff

By

June 10, 2017

club

Staff was exceptional. Breakfast was great. Our room was on the first floor and had a musty smell to it. Friends whose rooms were on the top floors did not have the smell. I would also suggest new sheets. The ones on our beds were "pilled" and felt like polyester! The beds and pillows themselves were comfortable and the room was spacious. Loved the Microwave and fridge in the room!

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Room clean and great breakfast

By

June 08, 2017

club

Excellent room, nice facilities, great breakfast, and staff was courtesy.

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clean and friendly

By

June 05, 2017

platinumelite

we were very pleased with the hotel, staff and cleanliness of the whole hotel. Great continental breakfast. Staff was extremely friendly and helpfull. I would recommend this hotel to anyone asking. We would stay again at this same hotel again as this is somewhere we had visited before. Great Experience! Thanks

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Poor food

By

May 30, 2017

club

Food was cold and blah tasting . Had to take to room to heat up in microwave. Trash by coffee was overflowing at 9am and told front desk when we left for hiking . We came back after supper 6p ish and same trash can overflowing and never been changed . Elevator floor was always dirty like they never cleaned them at all. Noise late at night from people above.

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Convenient Location and Great Service

By

May 30, 2017

club

We were back in Lancaster to visit family and friends. Our stay was great despite the rainy weather. The hotel location was excellent for us and very close to the River Valley Mall and Rt. 33. All of the hotel's staff were very friendly and did everything they could to make our stay as comfortable as possible. The breakfast was very good and the two ladies who operated it were terrific. We will stay there again. The only negative was the super large pillows on the bed. We will bring our own pillows on our next visit.

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Good rate.

By

May 29, 2017

club

Very nice. We have stayed here before. We had a meeting the next day.

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Perfect Midway stop

By

May 28, 2017

Everything was great for a 1/2 way point overnight spot

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Great hotel

By

May 23, 2017

Hotel very clean pool was great clean bed was comfortable the room was very clean staffing was friendly

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Convenient and affordable

By

May 20, 2017

club

Room was comfortable and staff was friendly. Location was convenient and breakfast was what you would expect.

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