Rated 3.9 out of 5 by 182
Rated 5.0 out of 5.0 by Jen7277 Fabulous hotel!!!
Highly recommend this hotel. Superb customer service, great room, close to Sesame Place. Not a single complaint. We stayed at 3 IHG hotels on our recent trip, and by far, this was the best one in term of staff and overall satisfaction.
July 30, 2015
Rated 4.0 out of 5.0 by Allisonb5 Clean rooms
My family and I stayed at this hotel while we were on vacation. We have two small children and were visiting Sesame Place. We chose this location because they offered a free shuttle service back and fourth to the park. The hotel was very clean and most of the staff was friendly. After the first night we noticed a few things that were needing attention in the room. Upon leaving for the park in the morning I stopped by the desk to address them. The person at the desk didn't have a name tag on and I wasn't even sure he worked there. He was friendly but distracted. I gave him a list of three things that needed to be fixed and told him we would be out for the day. When we returned only one item had been fixed. I didn't bother to ask again because this stop was on the tail end of our vacation and we decided to cut the trip short. I will say out of the three Holiday Inn Expresses we stayed in this one was by far the best. I will also say that The Holiday Inn Express is much better than The Holiday Inn. Overall I am just disappointed with with the lack of attention to detail. I am a spire member and bummed that the service/hospitality industries and so poorly run these days.
July 28, 2015
Rated 5.0 out of 5.0 by Nadia's grandma Great Service
We are planning on returning to this area, and we will definitely stay here. We have also recommended others to stay here. BRAVO!! for a Great Job.
July 28, 2015