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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 480 reviews
89%
Recommend This Property

Ratings Breakdown

480reviews

  • 5 Stars
    308
  • 4 Stars
    95
  • 3 Stars
    37
  • 2 Stars
    30
  • 1 Stars
    10

Problems but management and staff fixed them quickly

By

November 15, 2017

club

Stayed at the Lapeer Holiday Inn Express on November 10, 2017. Used points and was treated very decently... Awake on Sunday with water pouring from the ceiling.... moved to a new room promptly... New room the fridge sounded like a bomb about to go off, the phone didn't work, and the tv looked like black is the new brightness level.... Maintenance went out of their way to correct the above problems and to did so very quickly.... Excellent customer service.... the hotel needs some updating . You can count on the staff doing their best to make it right.... Thanks guys. What could have been a horrible situation turned out to be just a minor inconvenience..... Mike

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