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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 259 reviews
88%
Recommend This Property

Ratings Breakdown

259reviews

  • 5 Stars
    159
  • 4 Stars
    57
  • 3 Stars
    18
  • 2 Stars
    15
  • 1 Stars
    10

Horrible booking and check in experience

By

May 26, 2017

As a Spire Elite member, I'm used to IHG hotels cooperating with reasonable requests. This hotel refused to open up an additional room with the needed equipment for a reward night and required me to pay cash after the Spire Desk escalated it to the property GM. We were staying there because it is halfway between Portland OR and Phoenix AZ during our move. We had 3 dogs, which we let them know about ahead of time. The front hassled my wife who arrived before me about "seeing the dogs", as she later explained it to me "to make sure they are dogs" and the hotel had put one of our rooms on the 3rd floor which didn't allow pets off the first floor. I was able to talk her into allowing me to take one of the dogs to the 3rd floor room as the 1st floor room was pretty crowded. We didn't get to sleep till nearly 4 AM with all of this. They did however let us have a late check out. It absolutely blew our timetable out of the water and we had to stay another night in San Bernadino.

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Wonderful!

By

May 24, 2017

club

This is a surprisingly great hotel! Excellent marks for cleanliness, spacious rooms, floor plan is well designed. Refrigerator

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friendly service

By

May 16, 2017

platinumelite

Holiday Inn Express always provides clean, comfortable rooms with incredibly friendly service. Breakfast is nice too.

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Comfort on bed and bath

By

May 15, 2017

platinumelite

Clean, comfort, all I needed. Pillows and tv was great. Bathroom with clean towels and space was great. For shower all I needed and good quality of products..

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Good Option Near the ballpark

By

May 10, 2017

club

In town for a baseball tournament. Very convenient and good value

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As expected

By

May 09, 2017

club

The room was big and cozy. Bed was a little too hard.

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Room is fine, noise level is unacceptable

By

May 07, 2017

platinumelite

Too noisy, during night, you can hear everything outside

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friendly

By

May 02, 2017

staff were great and housekeeping was efficient. hotel staff especially kind and helpful. I will stay there again.

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Great breakfast!

By

April 28, 2017

club

Everything was great, but the cable did not work and there was no way to fix that while we were there. That was a bummer. We wanted to relax and watch the Warriors play in the finals, but we couldn't. Breakfast was yummy and had a great variety.

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Highly recommended

By

April 26, 2017

club

The rooms are spacious, and clean. I would stay here again!

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avoid

By

April 21, 2017

club

room had been smoked in, changed room with much difficulty next room a/c would not turn off, blew cold air on the bed all night long. The staff could not fix the problem with the a/c or the room. The manager was unavailable according to the desk staff.

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Travel

By

April 18, 2017

club

Great night of sleep during long road trip. Great breakfast in the morning.

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