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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 577 reviews
87%
Recommend This Property

Ratings Breakdown

577reviews

  • 5 Stars
    254
  • 4 Stars
    211
  • 3 Stars
    56
  • 2 Stars
    36
  • 1 Stars
    20

Bookin was a nightmare

By

July 20, 2017

I stayed here for a family wedding as a large number of rooms had been reserved at a reduced rate. When I rang to book the first time, I was told the reduced rate only applied for the first night, so I didn't book.

I called again a few weeks later having confirmed with the organisers that the reduced rate applied to both nights. I was passed back and forth several times before the booking was made. I asked for an email confirmation which I never received. I called a few days prior to the stay to confirm my booking and was told I didn't have one. Whoever I spoke to then went through many names to see if they were me. What happened to data protection? I was able to identify my mum, cousins etc. Eventually she found a name that "could have been me" but due to a spelling error, they were unsure. So, it may have been me and I had a room booked, or it may not have been me in which case I may not have somewhere to sleep!

We decided it must be me, but I was asked to give my credit card details to secure the room, which I declined to do as I had already given them these when I originally booked. Again, I asked for an email confirmation, checking they had my correct email address. Again, this was never sent to me.

The room itself was clean and the bed was comfy. There was quite a bit of noise from outside at night though. Bar staff were very friendly. Not enough places for everyone to have breakfast though.

So, to summarise, the stay was ok, but the booking process was a nightmare. If it wasn't for the fact that the family were all staying here, I would have booked elsewhere after my experiences trying to book the room.

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Leicester

By

July 20, 2017

club

Overall good stay apart from door handle problem which was sorted very efficiently

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Overall good, but hard bed and poor breakfast

By

July 19, 2017

Very good room, nice facilities. Not enough parking spaces. Poor breakfast selection and the bed was too hard.

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N|ice place.

By

July 17, 2017

Had a really nice break and all the staff were very nice and helpful.

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Good hotel

By

July 12, 2017

club

Standard holiday inn express. Rooms clean and good size.

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Great place and location

By

July 08, 2017

platinumelite

Fresh and clean hotel with great friendly and very helpful staff, also the grill next door is a must to try during your stay

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Convinient and easy parking

By

July 07, 2017

A good hotel, reasonably priced. My only complaint was the breakfast. The orange juice was poor and there was not enough fruit. This may seem petty but I have enjoyed this type of breakfast at other Holiday Inns.

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Great place.

By

July 02, 2017

I have stayed here on many occasions over the last year. The rooms are basic but very clean and the hotel is a pleasant place to stay. What makes this hotel though is the staff, particularly Alex and Stavros is on the reception. Nothing is ever too much trouble for them, they always have a smile for you and both work with the highest standards of professionalism and efficiency. Well done to all the staff though. You make this hotel what it is.

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Great business hotel

By

June 29, 2017

Clean and fresh, well located, reasonably priced with nice staff.

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Great service and clean rooms

By

June 21, 2017

club

The rooms where comfortable and clean. The service was great and the hotel is in great area for where I needed a o be.

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Comfy and just what we needed with our two boys

By

June 07, 2017

club

Great that we had rooms next to each other and hotel staff were fab. We had forgotten our tooth brushes and paste and reception sorted some out for us at no cost immediately. it has everything you need for a relaxing time with youngsters.

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Great service

By

June 06, 2017

An excellent hotel with free car park and within reasonable walking distance for the town centre. Staff very friendly and helpful, comfortable feel to the whole building and well-appointed rooms. Hard to fault except for slightly noisy air-con if needed at night and perhaps a slightly higher quality cooked breakfast though the range of breakfast items cannot be faulted. Been before and will go again!

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