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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 532 reviews
90%
Recommend This Property

Ratings Breakdown

532reviews

  • 5 Stars
    310
  • 4 Stars
    146
  • 3 Stars
    35
  • 2 Stars
    27
  • 1 Stars
    14

Awesome room, clean hotel and great service

By

May 24, 2017

club

We stayed in a jacuzzi room and to my surprise it was the same cost as a regular room at a competing hotel. I'm so glad I made the switch. The Holiday Inn Express was so clean, the staff were nice and accommodating and our room was amazing. There was a huge breakfast set up in the morning, lots of different coffees and food. The pool was awesome too, water slide shot you out like a rocket! Although the pool was a little cold, it was clean and a reasonable size. I will definitely be staying here again.

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Holiday inn express

By

May 24, 2017

club

My stay was excellent but I could not use my card for points what is the use of having a card if you can't get points I was told I had to book through ihg but what if I wanted to stay at a holiday inn on the spur of the moment I wouldn't book it if I was already in Lethbridge I was not even allowed a late check out I was not impressed by that rule

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Breakfasts

By

May 20, 2017

club

It was just ok good was just so so more choices in hot seafood dept

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Adequate stay

By

May 16, 2017

club

Good stay. Excellent location. Here for business and worked out great

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Ok hotel

By

May 16, 2017

club

We stayed at this hotel for 1 night. Check in was straight forward. The hotel is a bit dated. It could use some updates. Our room was clean. The hot tub was not working that day and the pools chemicals were off as it was changing the colour of our girls swimsuits. The front desk took photos of my daughter's suit but I have not heard from anyone as of yet.
The free breakfast was adequate. This hotel is pet friendly.

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Great value

By

May 14, 2017

club

Customer service is great. Although outdated room, it was a pleasant experience

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Could use an update

By

May 11, 2017

I've stayed here many times over the past 6 years and the place is beginning to show its age compared to other Holiday Inn locations in Alberta. It also had a bad smell this time, particularly on the main floor. I will be coming back however because it's quiet and conveniently located.

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Basketball tournament

By

May 10, 2017

club

excellent - all team members and families were very content

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Great

By

May 05, 2017

Good loved the room and service prvided by the staff.

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King Jacuzzi Corner Suite

By

May 04, 2017

We liked the room, especially the fact that there were two sets of large windows, one set on each corner. As stated earlier, it appeared to us that the room was missing some furniture, as there was a large unused area between one bed and the wall. We thought maybe it was meant to house a table and chairs, or a larger chair.

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Great staff great hotel

By

May 03, 2017

club

Stayed for the weekend, beds were comfortable and breakfast was great, friendly staff! Would return to this hotel in future

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Good value

By

May 03, 2017

club

Everything was great. Except cleaning of the room. I found staff did the absolute bare minimum - like just make the beds and dump the trash . Supplies were not replenished and nothing was tidied. On the first day I had to ask that our room actually be cleaned. It was already 4:00 by then.

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