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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 406 reviews
96%
Recommend This Property

Ratings Breakdown

406reviews

  • 5 Stars
    320
  • 4 Stars
    59
  • 3 Stars
    13
  • 2 Stars
    8
  • 1 Stars
    6

Great experience from start to finish

By

March 26, 2017

club

The Holiday Inn Express in Lewisville was the perfect lodging accommodations during our stay. We came from Houston to visit family in Dallas.

The area was perfect as we had access to a variety of restaurants, shopping venues, and easy access to the highway.

We couldn't have asked for a warmer welcome than we received from Cindy!

I look forward to my next visit!!

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HIEx Lewisville TX - excellent choice

By

March 25, 2017

club

Tho this hotel does not offer DFW airport shuttle (there are other HIEx which do), this is a wonderful hotel. Staff is great. Husband was ill upon checkin -- Melissa facilitated an extra early check-in, and kept asking about his status as our stay progressed. Thoughtful.

The hotel is clean and fresh. Well kept. Good job managing by Josh.

Breakfast is usual HiEX fare - and excellent, always! The gal tending the breakfast area goes out of her way to be helpful -- I saw her helping children in a large family where wife wasn't there -- she was just so sweet and I know the husband appreciated her help!

The rooms are HUGE at this hotel - but we do not care for the "European-style" decor in the rooms -- it is stark and feels like a super cheap hotel. No pictures on the walls at all -- carpet is ugly

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Great as always

By

March 25, 2017

club

Staff was great, room was clean and comfy, I drive a few extra miles from my destination to stay at this location and will continue doing so

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Not a good experience

By

March 20, 2017

club

They list a shuttle service on the website and have the van but was told they don't use it anymore and there is no shuttle. They couldn't control students that were staying at the hotel so they ran the halls all night making noise for several nights and all the staff did was put up a makeshift sign saying to be quiet during night times, it obviously didn't work. They had 3 daily rate changes during one week. It took 30 minutes to check in. There was no hot water at the sink in the room.

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A delight

By

March 19, 2017

platinumelite

The upgrades to the hotel were worth it. Spacious rooms and updated decor. The best customer service I've encountered in a while. Will definitely return to this property.

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Great stay

By

March 19, 2017

club

Great stay, with a great staff and great clean rooms. Recommended.

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New!

By

March 16, 2017

Renovation was superb.

Front desk was way too small for Hotel Employees and Customers. Rethink this one. You missed!

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Great service

By

March 15, 2017

platinumelite

Had a late but pretty smooth checkin. Clean room. Friendly breakfast staff.

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Clean and spacious

By

March 15, 2017

club

Rooms were amazingly clean and spacious. Hotel was very nice and good selection of restaurants close by. Some highway construction close by but managamemable to get through.

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Considerante front desk

By

March 15, 2017

club

I felt comfortable and secure at a very clean and nice smelling hotel

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WOW

By

March 14, 2017

As I walk into this Hotel I was amazed at the remodel of the front lobby area, and could not wait till I got to my room, because expectations were pretty high. I got to my room and was not disappointed, room décor was nice, clean, fresh, and bedding seem inviting. Thanks to the staff and management for a pleasant stay.

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Great place to stay

By

March 07, 2017

Great new look after the recent re-model. Staff were nice and friendly as well

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