Rated 4.3 out of 5 by 286
Rated 5.0 out of 5.0 by WLU91L Clean, comfortable, convenient and good value
Good value for a clean, comfortable and convenient hotel. Fitness room is currently offsite during renovations. Just a short walk. Breakfast offerings plentiful, but a bit bland. Very friendly, attentive and helpful staff throughout this hotel.
April 25, 2016
Rated 4.0 out of 5.0 by Rose2222 Great value
Very comfortable and clean! The staff was very friendly. Would definitely return.
April 20, 2016
Rated 3.0 out of 5.0 by JShee Fine but not a great value
We usually are not complainers and we love the Holiday Inn Express. However, we really felt that our room was overpriced for what we received. There was not a refrigerator or microwave in the room. My daughter had to sleep on a roll away bed and you could feel every spring through the mattress. Most of the food at breakfast was fine except the biscuits that were as hard as a rock. Then upon returning home we checked our visa bill and there was an additional charge that was not reflected on our receipt. When I called to inquire about it, I was told that it was a standard addition "just in case there were incidental charges" and that it would "fall off" in 3-4 days. There was no mention of that charge at check in or check out. As I said it was clean and overall fine but we would try somewhere else if we return to the area.
April 13, 2016
Rated 5.0 out of 5.0 by COLK Great hotel and staff
I always stay here when in Lexington (unless rooms are not available.) This hotel is very convenient and the staff are always super. I think that it is sometimes overpriced due to the area, but other activities in the county dictate increased prices.
On this last stay the room had a tendency to get hot and then cold and did not stay a constant temperature during the night.
Also, and I have noticed this before, the soft chair in the rooms is very UNCOMFORTABLE; it has a pouching back and leaves a smaller area for sitting and just isn't comfortable. Just an observation.
Otherwise, love the hotel.
April 13, 2016
Rated 4.0 out of 5.0 by amz1675 Loved it
Excellent location, excellent service, clean rooms and very very friendly staff. Made us feel like valuable customers during the entire stay.
April 4, 2016
Rated 4.0 out of 5.0 by RW2000 Value
I've generally liked Holiday Inn Express and made a point of using this one relative to the IHG points program.
April 2, 2016
Rated 1.0 out of 5.0 by Surf Man Sorry place to stay
the housekeepers didn't clean the room very well. only emptied the trash cans and picked up the towels and that is it. any other items of trash, be it on the floor or counter were just left day after day. staff complains about staff. what a sorry place to stay. the beds were outdated and the refrig. at times wasn't working, no control dials, in the refrig., but of been taken out.
the outside of the building was very beautiful but the inside needs lots of updates and the staff were not friendly and especially the housekeepers were not doing their job of really cleaning. i would not stay here again
March 31, 2016
Rated 5.0 out of 5.0 by wigman77 Close to VMI very comfortable
Easy to find from interstate with plenty of resturants near by hotel is very clean and only 5 minutes from VMI. Higly recommend staying here.
March 20, 2016