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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 573 reviews
97%
Recommend This Property

Ratings Breakdown

573reviews

  • 5 Stars
    456
  • 4 Stars
    86
  • 3 Stars
    17
  • 2 Stars
    6
  • 1 Stars
    8

Usually a good place to stay!

By

July 20, 2017

club

I am dissatisfied with maid service and noisy ice machine, but I will give this location another chance.

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Friendly Employees but had water issue and no communication

By

July 19, 2017

pros: comfortable beds, friendly/helpful employees

cons: there was a problem with the water while we were there, while we understand this was not the fault of the hotel they didn't bother to inform the guests. Not enough water pressure available for a large portion of the evening to be able to flush the toliet or shower after we checked in. Water was back to full pressure in the morning but was a rusty color. The employees didn't know much about it and Holiday inn mentioned nothing to guests, no "hey there is an issue with the water and we expect it to be fixed by X time" or in the morning "we're aware the water is an odd color and it is/is not safe to drink". Since we were not sure the water was safe to drink we didn't really want to eat breakfast/drink coffee or tea because items may have been prepared with the questionable water. Hotel seemed understaffed. Went down to ask for the "suite pack" that was advertised in our room to have plates/bowls/napkins etc. The front desk clerk was working alone and somewhere else when we went down. Had to wait a good 10 minutes until he came back, then he had no idea what we were talking about in regards to the "suite pack" but was helpful and friendly about getting us the items we needed (plates and napkins to eat the pizza we'd ordered).

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Very nice hotel...our first stay there.

By

July 19, 2017

club

I meet my son and family in Little Rock every summer to pick up my grandchildren from Indiana for a three week stay in Texas. We usually stay at a different hotel, but it was booked so we tried HIE and were very happy with out stay.
My only wish is that you had different pillows and different bed covers. I like a firm pillow of which there were none even though they said they were and the covers are too hot. I take it heavy one in between the sheets off and just cover with the 2 sheets. I never have understood why HI made their beds that way.

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Traveling Through

By

July 18, 2017

club

Very very nice. Very helpful, clean quick service at front counter, no hassles at all. Have already recommended to a co-worker who will be traveling to always look for a Holiday Inn Express. Price of course was cheaper than some places and we were able to book over cell phone while driving an hour outside of the hotel. I think that is always a plus on the receiving end to obtain all my info over the phone and then not to have any problems or glitches at front counter

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Annette

By

July 16, 2017

platinumelite

We stay here often always satisfied and it is. Convenient to my hospital surgery next morning I can call cab and get there easily

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Very good value

By

July 15, 2017

club

This hotel has everything you need for a relaxed pleasant stay. very good size rooms for the money.

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Service and Cleanliness

By

July 14, 2017

The staff was super friendly, the room was immaculate, and the breakfast was excellent. I always prefer to stay at a Holiday Inn Express, but his hotel is an exceptional one.

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Hotel was nice and desk personnel were wonderful.

By

July 11, 2017

club

The room was nice and we loved the pool and hot tub. When a storm swept through, we had our lights flicker off and on for a while which was a little scary. Several restaurants deliver so we didn't have to leave to find something to eat.

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Feels like home

By

July 11, 2017

club

Rest, food and friendliness
Greeted with smiles, helpful and eager to assist in our needs
Rooms clean
Boys enjoyed swimming pool

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Great hotel

By

July 10, 2017

Have stayed here many times in past several years. The same great quality and service has been given every time.

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Little Rock

By

July 08, 2017

club

A great place to stay in Little Rock, Arkansas. It is a clean, comfortable and friendly environment.

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Great customer service

By

July 06, 2017

The kids enjoyed the pool. Was convenient location.

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