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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 886 reviews
95%
Recommend This Property

Ratings Breakdown

886reviews

  • 5 Stars
    571
  • 4 Stars
    237
  • 3 Stars
    54
  • 2 Stars
    16
  • 1 Stars
    8

Great stay

By

March 29, 2017

club

Brilliant location for the Echo Arena, comfortable room, nice and quiet and windows that open!!

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Staffing

By

March 29, 2017

club

Excellent staff from time of booking in to time we booked out nothing was too much for them. They were polite and courteous answering any concerns we may have had even listening to a 10year old explaining that the lift did not work properly by not stopping on the 2nd floor where he wanted to get out she smiled at him and said she would try her hardest to get it fixed for him. My grandson has ADHD and can get very frustrated and uptight occasionally but her smile made all the difference and I thank her for that and it certainly made our stay more enjoyable

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Liverpool Visit

By

March 29, 2017

Excellent location but no parking !! Website Parking available but ended up in multi-storey car park and paying £22 for two nights (and that's with a 25% discount !!). Can't fault hotel and staff but visit spoilt by having to fork out for parking that I thought was available.

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good service

By

March 29, 2017

club

On checking out we were informed about joining the rewards so we did as we will pick this hotel whenever in Liverpool or anywhere around on ourctravels

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Weekend stay

By

March 29, 2017

club

Perfect for visiting echo arena and Liverpool in general. Nice decent sized family room

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Liverpool

By

March 29, 2017

club

Check in was quick and efficient. Good views from the room window. If I had to pick on anything and its only a minor detail ..... there was no power shower just a standard shower head.

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Place to relax

By

March 29, 2017

Hotel is right on Albert Dock. Cant fault the hotel on anything, all staff are very friendly and willing to help, great team!. Rooms are relaxing, clean and modern. Breakfast has a good variety, love the new "baps".
Have stayed many times and will be back

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excellent location

By

March 28, 2017

club

lovely hotel in an excellent location, value for money, nice and quiet rooms but within walking distance of shops

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No rest

By

March 22, 2017

club

If you want a good nights sleep I wouldn't recommend this hotel, it's very noisy - breakfast is very average with little to no choice and if you don't get in early you won't get a full breakfast as most things will have run out.

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Breakfast

By

March 22, 2017

club

Hot breakfast items,only warm, bacon almost raw,coffee,very,very strong

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Perfect location to see liverpool away from centre

By

March 21, 2017

great hotel, lovely view of the dock even in the rain. Bathrooms need upgrading(shower curtain) but were clean.
Staff could of said good morning when we arrived for breakfast and the Cumberland sausage is not everyone's perfect? maybe some hash browns too, but great continental selection.

Reception staff loverly.

We'll be back

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Great place to stay

By

March 21, 2017

club

Used this hotel for a recent trip to Liverpool. Central position with view of the liver building. Rooms good and very quiet. Staff friendly. Everything you want for a few days away and at a really good price.

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