 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
|
Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member?
Sign in
to view reservations.
Changes for the better???
ByAl123
May 23, 2019
The newly refurbished rooms are far too minimal with next to no storage for clothes and hardly any surfaces for putting your bits and pieces on. We had to put hotel phone on the floor to make room for my medications, book, glasses and watch etc Minimal beverages ... two tea bags per room and sadly no biscuits anymore. Thought there was some hidden storage behind the HUGE mirror but unfortunately not ... just the ironing board, iron and hairdryer. Double bed seemed tiny and too soft and duvet very thin. The new air conditioning worked well but wasn't required. All in all in my opinion the refurbishment worsened rather than improved our stay. We did tell one of the lovely receptionists what we thought of the changes but understand it was the chain of hotels that implemented the changes not the actual hotel in Knowsley itself ... What a shame.