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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 674 reviews
83%
Recommend This Property

Ratings Breakdown

674reviews

  • 5 Stars
    321
  • 4 Stars
    199
  • 3 Stars
    74
  • 2 Stars
    44
  • 1 Stars
    36

LET DOWN

By

August 18, 2018

Good points -
Ideally situated for our visit

Bad points -

My room preferences were ignored,I had requested for a ground level room away from the lift,was given a top level floor opposite the lift,I did complain to reception, no alternative room was offered, but was offered points as compensation

Room card key did not work

Mouldy shower sealant

Rooms were very warm luckily I had read previous reviews, I brought my own electric standing fan. This hotel desperately needs air con fitted for customer comfort.
No doubt I am sure, this common complaint will be an ongoing review complaint about this hotel unless action is taken.

Viewing staff smoking in their smoking shelter directly outside while I was eating breakfast was not an appetising experience

All in all a few changes should make this hotel worth going back to

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