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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4

based on 403 reviews
83%
Recommend This Property

Ratings Breakdown

403reviews

  • 5 Stars
    182
  • 4 Stars
    124
  • 3 Stars
    47
  • 2 Stars
    31
  • 1 Stars
    19

Mixed Reviews

By

April 29, 2017

club

Overall the stay was adequate, No frills, but acceptable. We had problems with the shower water draining away and reported it, but all we got was a card saying the problem had been looked at and to contact front desk for more information. When we did this they knew nothing about it. It wasn't terrible, we can live with the inconvenience, but a simple fix would have been to have a handy man clean out the shower floor filter.The Breakfast was basic, but acceptable. One thing that did concern me on check in they saw I was an IHG member and that I had stayed there before and so said that I knew all the ropes and didn't explain anything. It was a year ago that I stayed there, so I'm sure something changed in that time, but the staff were in the main very blase. We did find one helpful staff member in the evening though, and that is how they all should have been.

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Friendly and Professional Service Excellent Value for money

By

April 27, 2017

club

Always find Holiday Inn Expresses to be of similar high standard and excellent value for money whenever and wherever we stay in them and the Knowlsey one was no exception.

Reception, Bar and Breakfast staff were all friendly and very helpful - thank you!

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Needs Improvment

By

April 27, 2017

shame, I like IHG, this one needs some work, both on property and staffing

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安い

By

April 23, 2017

リバプールの市外からは離れているが、車ですぐいける距離にあり、近隣にもレストランなどが存在する。価格の安さでここに決まりました。

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Holiday Inn Knowsley

By

April 23, 2017

club

Overall,a pleasant stay.
A few minor niggles,such as a broken window handle,Tv control not working - had to be replaced by a member of staff. There was some noise during the night.
Breakfast was very busy - however we were warned by a sign if I remember in the lift advising attending early advised. The quality of the breakfast was very good.
We stayed over the Easter period.

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Loud hotel and poor service with staff that don't seem to care

By

April 23, 2017

club

I have stayed at this hotel 4 times now and just find the quality of the food poor, some staff unhelpful and then beds uncomfortable. This time was the worst due to a high proportion of guests with young children slamming doors and running around. The breakfast was not restocked and the dining room was dirty. I stay here as location is convenient for work but won't do so again

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Good location

By

April 23, 2017

platinumelite

Room clean and comfortable. Did not use any other services as was going out with family to eat

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Relaxed atmosphere

By

April 22, 2017

club

Freibdly staff able to sit and chat downstairs with drink. Not far from town and races

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big fluffy towels

By

April 17, 2017

club

No hesitation in recommending to others and will return if visiting this area again.

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Good location

By

April 17, 2017

club

Great location and easy to reach from motorway. Comfortable room but some traffic noise. Some excellent staff and a nice breakfast.

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Good hotel but bad service from h. O. Before we got there

By

April 15, 2017

Stay was good, hotel full but they still did not offer evening food except take away. The comment our staff will help you order food means they will tell you where some menus are. Taxi service was a big problem and the service level agreement should be looked at. Good service but nothing ecceptional

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Grand National weekened

By

April 14, 2017

Great hotel and excellent polite staff. The room were clean and bed really comfy

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