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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 811 reviews
83%
Recommend This Property

Ratings Breakdown

811reviews

  • 5 Stars
    403
  • 4 Stars
    226
  • 3 Stars
    90
  • 2 Stars
    52
  • 1 Stars
    40

Changes for the better???

By

May 23, 2019

The newly refurbished rooms are far too minimal with next to no storage for clothes and hardly any surfaces for putting your bits and pieces on. We had to put hotel phone on the floor to make room for my medications, book, glasses and watch etc Minimal beverages ... two tea bags per room and sadly no biscuits anymore. Thought there was some hidden storage behind the HUGE mirror but unfortunately not ... just the ironing board, iron and hairdryer. Double bed seemed tiny and too soft and duvet very thin. The new air conditioning worked well but wasn't required. All in all in my opinion the refurbishment worsened rather than improved our stay. We did tell one of the lovely receptionists what we thought of the changes but understand it was the chain of hotels that implemented the changes not the actual hotel in Knowsley itself ... What a shame.

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