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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 859 reviews
91%
Recommend This Property

Ratings Breakdown

859reviews

  • 5 Stars
    426
  • 4 Stars
    320
  • 3 Stars
    65
  • 2 Stars
    31
  • 1 Stars
    17

No restaurant for evening meal

By

May 21, 2017

When I arrived at the hotel the reception informed me that the hotel does not have a restaurant for evening meals in the hotel and all they could offer where some local takeaway menus. Due to the location of the hotel, four lanes road out side the door there were not any suitable restaurants nearby. I was allocated a twin room which when I entered the room it smelt very strongly of cigarette smoke. I returned to the reception where they apologised and allocated me a new room. This new room turned out to have extraction fans outside the window. At the side of the hotel there a concrete delivery yard with a large number of lorries coming and going.

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Gem in East London.

By

May 19, 2017

club

Great stepping off point for tourists visiting London with major sites easily reachable via nearby Limehouse Light Railway station or by using the regular bus service. Also, a convenient hotel for business access to the City.

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Great lication

By

May 19, 2017

club

Have stayed here before And are always made very welcome

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Soggiorno Londra

By

May 19, 2017

club

Letto comodo, colazione abbondante anche se ripetitiva, personale cortese, ma la camera troppo piccola x ospitare 4 persone. Nel complesso l esperienza è buona.

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Reward club

By

May 18, 2017

club

Whereas I was given a very warm welcome and the staff member mentioned that I was there before

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Great location

By

May 18, 2017

club

Brilliant hotel....lovely and clean....stayed for a show at the Troxy theatre and the hotel was located just a few minutes walk. Also great for links into London. The staff are very helpful and friendly and breakfast choice was on point.... Would highly recommend and stay again.

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Room

By

May 16, 2017

club

The room was clean but quite small for 4 people. Bathroom was ok. Close to the lift

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Great location to explore

By

May 15, 2017

club

Very friendly staff and an ideal
Location for visiting Excel which was the main reason for our stay. Very close to the DLR and an easy Thameside walk to Canary Walk.

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Poor Room Service

By

May 14, 2017

club

No room service or concierge known for any service.. When asking the desk that am coming newly to London nd at least there should be 2 bottles of water present beside the kettle, I have been answered "We are express hotel, either you drink from tap water!! or come down to buy from the reception!", I paid an amount of money if it will be compared to Abu Dhabi Hotels "where I came from" then I would stay in a 7 stars hotels! Any food delivery "as your express hotel does not has a restaurant" should be paid by the reception and added to the bill and sent by room service to the room.. not to call me to go down to pay for it.. am not coming to a Motel! I do not know where to go in London to buy a basic stuff like water or Juices as am new and you should have considered that.. when I checked out the reception lady gave me a card to rate my experience and when I put the water bottles issue, she told me "you want me to give you a water bottle now?" what a humiliating and unrespectful way to treat customers!! Do you think as a hotel if I put that in the comment card that am looking for water at check out??!

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Friendly staff

By

May 12, 2017

club

The staff were very welcoming and the accommodation clean and fresh.

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Was ok to stay in

By

May 11, 2017

club

Heating was broke bed was all stained on the base dust on the lamps dirty ear plug under the sofa bed

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Good customer service

By

May 10, 2017

club

Very good service from first day to last day fro
front desk . They are very polite, eager to help in each time . They are very active and try to help every one. Even if they help us by explaining tourist places . Excellent service team

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