Rated 4.1 out of 5 by 417
Rated 5.0 out of 5.0 by Ozzie Excellent!
Best Holiday Inn Express I have stayed at in UK and USA.
November 27, 2015
Rated 1.0 out of 5.0 by PFC657 Worst Holiday Inn Express experience ever
I have stayed in at least 30 Holiday inn Expresses in UK and around the world and many other IHG hotels. This was the worst.
One coffee mug in room should be 2. No milk on coffee tray. Bin not emptied from previous occupants. Kettle 'on switch' had to be held down to work.
Major problem: I was woken at 2330 by a family trying my door! When I found out what had happened I was shocked. They had been assigned my room and used in previous night but while they were out for the day, the hotel staff moved their belongings to another room! And did not tell them. They had small and upset kids. As I was talking to those folk through the door, the front desk called me to ask if their luggage was in my room. Obviously if it had been I would have reported that on arrival.
By the way, most staff have poor use of English!!
Terrible, it gives Holiday Inn Expresses a bad name and degrades IHG.
I gave my list of housekeeping issues in at check out and got a mealy-mouthed worthless apology. Not even an offer of compensation.
I want to get a response from a senior manager at IHG about this and to know what corrective actions are in place to stop this bad performance.
I am a Rewards club platinum member
November 26, 2015
Rated 1.0 out of 5.0 Bad staff
Checked in rude staff noisy hotel . Poor service at breakfast more like a bun fight to get anything . Area far to small for guests to eat at separate tables had to share etc . Staff could not care and all very expensive experience would not stay here again and as a member of rewards club it counts for nothing .
November 25, 2015