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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 286 reviews
91%
Recommend This Property

Ratings Breakdown

286reviews

  • 5 Stars
    195
  • 4 Stars
    51
  • 3 Stars
    20
  • 2 Stars
    9
  • 1 Stars
    11

Won't be back

By

March 26, 2017

club

Converted from a Holiday Inn Express to regular Holiday Inn, but no free amenities

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Poorest excuse for a restaurant that I've ever experienced at a Holiday In

By

March 26, 2017

Terrible service, no server available, had to go to front desk to have them call the kitchen, after waiting and waiting a server comes out and proceeds to clear other tables, finally took a order, waited again and then the cook comes out to ask questions about how I want my eggs, left without eating, business travelers don't have all morning to wait on such poor service, management needs to spend the money to staff the restaurant properly or stop representing this as a full service Holiday Inn ......saying this IHG location has a restaurant is a joke!

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great hotel

By

March 25, 2017

club

good location, friendly staff and very clean and lots of staff always around to answer any questions and help with surrounding attractions

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Whooty

By

March 23, 2017

club

Great. Bar was newly opened and didn't have a big selection, but they were friendly and fun! Great bed. Quiet room

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Couldn't sleep in...

By

March 23, 2017

club

Tried to sleep in for relaxation; woken up both mornings by the squeaky wheels on cleaning carts and the staff knocking on doors with room keys.

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Church mission

By

March 22, 2017

I used my Ihg points to get 3 rooms for members of our sister church to do some mission work in Longview . The front desk was great and very helpful. The hotel looked beautiful and very clean. I heard nothing but compliment s from our friends from church who stayed. They even gave me a call when one accidently left a pillow and some sun glasses behind when they checked out so I could get them back to the people.

Great job!!!

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Very satisfied.

By

March 20, 2017

Very welcoming hotel. Large comfortable room. Definitely recommend.

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Was better as a Holiday Inn Express

By

March 19, 2017

Now that they have changed to a full service Holiday Inn I don't see the differences I would expect. Having the bar on the property is normally good, unless the bar staff pours the drinks short and wants to argue about it. The controls on the AC were terrible as well. I stay here frequently because I have to for work and I never sleep well when I'm there. The food still looks like it came from a Holiday Inn Express except you pay for it now. Unfortunately I feel like I'm getting less and less value from IHG and have started spending my money at other properties with pleasant results.

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The Place To Stay in Longview

By

March 18, 2017

club

Excellent staff, Excellent service, Excellent Food, and Excellent Value.

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Booked rooms for my immediate family.

By

March 14, 2017

platinumelite

I was confident that my sons would not encounter any issues or problems at this hotel. I have used it before and I appreciate the courteous, professional service that I receive here.

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New updated room

By

March 13, 2017

club

Everything had been updated from inside and out. It was very neat and clean. The room was very inviting and I slept very well.

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Updated hotel with Quality staff.

By

March 12, 2017

club

I stay in this hotel several times a year while visiting family. The updated rooms are beautiful and staff are always helpful.

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