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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1159 reviews
87%
Recommend This Property

Ratings Breakdown

1159reviews

  • 5 Stars
    591
  • 4 Stars
    368
  • 3 Stars
    98
  • 2 Stars
    63
  • 1 Stars
    39

Very satisfied customer

By

July 27, 2017

club

It was our short family vacation, therefore I really wanted it to be stress free (talking about room and service). We were greeted in a very nice and friendly way with fast check in service. Room was very spacious, clean and with no stale smell... the same applies to a bathroom... The very same evening my husband and kids checked out pool. Judging by the time they spent in the pool and Jacuzzi I believe the had fun... My greatest satisfaction was breakfast . Variety of choices, healthy choices was awesome, plus dining room that can accommodate whole bunch of guests. I couldn't wish for a better stay. From now on we are holiday inn customers for good

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Awesome staff

By

July 25, 2017

club

The gentleman at the front desk was extremely helpful at a time when we were extremely tired.

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Friendly staff

By

July 24, 2017

club

Hotel sufficient for overniter.
Hotel under renovation, good.
Staff friendly and helpful.
Carpets needed vacuuming; felt sticky.
Restaurant should be open for dinner.

One front desk person did not know that driver could pick up client from car rental. Had to go back to airport and call again for pick up (your timing is on the half hour, so had to wait another 30 minutes to get back to hotel) very bad service etiquette...did not get an apology from that staff person as he tried to say I said something else. Sorry but I am Commissioner for government, and I do not make up nor do I mince my words.

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Surprizingly nice hotel

By

July 24, 2017

club

Even though they were remodeling parts of the hotel, it was VERY clean. The staff was very helpful. The breakfast was good and well stocked. The room was large, clean and comfortable.

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Good stay

By

July 22, 2017

club

The room was clean and it looks like they just put new flooring down which was nice but the pool only had one lounge chair and was extremely dirty. There was a nice variety of food for breakfast.

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Rock the Casbah

By

July 22, 2017

club

Provide health insurance to domestic staff!!! I'll pay $10 more per more per night

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Nothing is good in this hotel

By

July 20, 2017

club

Nothing is good in this hotel. Horrible experience.

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Great Holiday Inn Express experience

By

July 20, 2017

club

Although I was staying during construction, it was not a bother at all. Coming from a Hospitality background, I liked the fact that they are working on the hotel to make things better.
The Front Desk staff was very nice and accommodating. Sandy (or Sandra) remembered us and was always so pleasant.
It is an Express, so I'm not expecting the white glove service. But everyone was still so nice, which is important to me. So it worked for our 1 night stay to visit family on points with the crazy summer rates in LA.

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Excellent overall experience

By

July 18, 2017

Excellent service overall. Great staff and clean facility.

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Corporate Card

By

July 17, 2017

My sister paid for my stay. I wasn't told until the day before my arrival that a corporate card would be required for my stay. Luckily , the front desk worked with me and let me slide this time...whew

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Great service

By

July 17, 2017

We stayed there for one night and the staff was very accommodating to my wife's disability and moved us to a room that she could access the shower easily after her back surgery

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Convenient for airport

By

July 17, 2017

club

Good location for airport, close to 405 and car rentals

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