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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1111 reviews
87%
Recommend This Property

Ratings Breakdown

1111reviews

  • 5 Stars
    571
  • 4 Stars
    356
  • 3 Stars
    88
  • 2 Stars
    60
  • 1 Stars
    36

Stay

By

May 28, 2017

platinumelite

Security guy could be nicer. I don't think I'll stay in this hotel next time

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Poor service and low end product

By

May 27, 2017

platinumelite

This property is a bad representation of the Holiday Inn Express brand, and the overall IHG brand. The service was poor and not timely. The staff was not helpful and does not meet the standards experienced in other properties. The management is doing a very poor job mitigating the construction activities. The elevators, hallways, lobby, etc. were overwhelmed with dust and construction related odors. The rooms and amenities were below expectations. This property presented itself as a low-end product, which makes this place highly overpriced.
During my stay, I lost my wedding ring. I brought it up to the staff several times; however, they never seemed to sincerely care about my issue. As a very intimate and special item, I expected more genuine care but instead I was treated as a regular guest that lost an unimportant item. I filed an incident report with the property but have not received any follow up nor expectations of what is to come next.
I understand that the property is going through a period of changes; however, their poor management is truly affecting the guest experience. And the lack of follow up process, especially with a very personal lost item, made it even worst. I strongly DO NOT recommend this property at its current state.

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Excellent Stay

By

May 27, 2017

club

It was clean and comfortable. The staff was great and extremely helpful.

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Convenient and Comfortable Hotel Stay

By

May 26, 2017

Friendly and helpful staff, comfortable and clean rooms, convenient location with nice airport shuttle transport, and good breakfast!

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Ecellent value, wonderful staff

By

May 25, 2017

club

Had a very good experience, staff was very helpful with extra towels, refrigerator in room, and restaurant recommendations! Nice pool area. Convenient location for airport services.

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great hotel

By

May 25, 2017

platinumelite

hotel rate includes breakfast, internet , and parking
that is a great value for the LAX area with
clean and confortable rooms

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Good Location

By

May 22, 2017

platinumelite

Overall we had a good experience.
The hotel that is not recent and with old furnitures and features is in renovation.
It will be perfect when it is finished.

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customer service

By

May 22, 2017

platinumelite

I stay at this hotel mainly because the value and location fit my business needs very well. It's always a big plus because of the great customer service provided by all the staff from desk clerks to housekeeping staff.

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交通便利

By

May 18, 2017

club

洛杉矶是美国大城市来这边转机的旅客比较多,该酒店坐落在机场附近适合来转机的朋友入住,24小时有酒店巴士接送非常便利。酒店虽然没有餐厅,但附近有餐厅提供外卖,主要是大城市所以酒店价格普遍偏高,性价比一般,整体评价不错,还会再次入住。

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Comfortable bed and great service

By

May 17, 2017

club

It was good experience staying at the hotel. Rooms were clean and staff are good. I would definitely come again

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Bonne détente avant retour en France

By

May 17, 2017

club

Excellent compromis avant un retour vers la France, proximité de superettes et de restaurant à pied.

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good sleeping

By

May 15, 2017

club

nice p[ace to stay. pleasant ride in your bus coming from the airport

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