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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 511 reviews
94%
Recommend This Property

Ratings Breakdown

511reviews

  • 5 Stars
    381
  • 4 Stars
    74
  • 3 Stars
    26
  • 2 Stars
    15
  • 1 Stars
    15

Hotel amidst renovation

By

April 22, 2017

club

My father, myself, and my grandma stayed at this hotel because we had a funeral to attend. The hotel is amidst some serious renovations right now so it's torn up in some places. My grandma had to stay in a handicapped room and it suited her very well. Lower beds to make it easier her to get in and out of which was perfect. The shower was easily accessible for her as well because it was just a shower stall so no ledge for her to try and step over.

All 3 of our rooms had Keurig coffeemakers. Plenty of bathroom amenities. Good water pressure. Extremely helpful and accommodating staff. All the things would could want from a hotel. If I had to, I would stay there again. I'm sure it'll be much better after renovations are finished.

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Updated from previous stay

By

April 20, 2017

club

I returned to this Holiday Inn Express because of its convenient location compared to places I was visiting in Louisville. The last time I stayed, renovations were in full swing. On this visit, much of this seems to have been completed - I believe I was told a few more things had to be finished. Our room was not adversely affected by this and was as nice a room as we have had at many a HIE. Didn't get to try the pool area, but it looked inviting. Breakfast was good as well. All in all, nothing negative to cause a negative experience to this particular visit to Louisville.

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A/C was loud

By

April 20, 2017

club

when the A/C cycled off it was so loud, it woke me up every time

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Ok

By

April 19, 2017

club

Ok under construction, rude workers. Embarrassing, walked in.on me without knocking

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Super Staff

By

April 19, 2017

club

Property is being renovated, and the progress looks very good, it will be very nice when completed, and it is well deserved and needed as the property was looking and feeling tired. New pull-out sofa sleepers were being installed in all rooms the days I stayed. The staff is very friendly and helpful, and explained what was going on and apologized for any inconveniences that I may experience while staying due to the re-modeling, but there really was not any problems or issues.

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Clean and close to highway

By

April 19, 2017

Good value for cost. Breakfast included at no additional charge. Staff was friendly and the facility was well maintained.

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Vacation

By

April 13, 2017

club

Stayed after driving 7.5 hrs. Perfect for relaxing and enjoying pool. Close to plenty of restaurants.

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Stay in Louisville

By

April 12, 2017

club

Staff was excellent. Had issues with unruly and loud guests and it was handled immediately.

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Not what I expected

By

April 11, 2017

Hotel was in the middle of a major renovation and I was not made aware of this when booking on the phone. There were multiple let downs that one wouldn't expect from Holiday Inn. To top it off I had to pay full price for two rooms. Very disappointing.

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Great Staff

By

April 11, 2017

club

The staff was great! I wish you had a covered smoking area outside. The construction was not a problem but an eye sore.

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Great Service and future upgrades

By

April 10, 2017

platinumelite

The only reason for anything less than a great score is due to major renovations and the contractors taking up too many parking spots directly out front of the lobby entrance.

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Good bed

By

April 07, 2017

club

I really enjoyed my stay. I have at this particular location before.

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