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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 562 reviews
93%
Recommend This Property

Ratings Breakdown

562reviews

  • 5 Stars
    405
  • 4 Stars
    89
  • 3 Stars
    31
  • 2 Stars
    15
  • 1 Stars
    22

Louisville

By

July 22, 2017

Very friendly and accomodating staff with clean comfortable rooms. Close to a lot of restaurants and shopping.

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Remodel Craziness

By

July 21, 2017

This hotel was being remodel so I understand there will be issues but it was just very strange. I was put in a room that was probably 80% remodeled. Smelled like construction and strange things not finished. Also seemed like they had teenagers helping desk people and they were in athletic attire. Cramped breakfast area and limited parking with remodel trailers. I really wish you would warn people in the app or online before they book that they are going to be staying at an active remodel. This is the third remodel IHG hotel I have stayed at in the past 5 stays not warning. Getting frustrating. Weirdest thing I never saw one worker trying to finish the remodel - stair ways were pilled full of construction mess. Not very relaxing stayl

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Under renovation at time of stay

By

July 17, 2017

club

The hotel was being renovated during our stay. Our room was clean and served it's purpose. However it wasn't complete. Had some drywall patches that still needed to be addressed and the quality of the remodel was a bit off. The staff was great and even with the renovations going on I would stay here again after all, all a hotel is needed for us usually as a place to sleep.

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Great place

By

July 13, 2017

club

this was in a great area, easily accessible, very friendly, breakfast was not the best.

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comfortable bed and friendly staff

By

July 13, 2017

club

We had a pleasant stay. Room was clean and the staff when checking in were very friendly and welcoming. They are making improvements renovating the rooms so the hallways were a bit messy. They could use more tables and chairs in the pool area so parents can have a place to sit and play a game while kids swim.The pool was clean!! Overall we had a really nice experience!

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Always a good place to stay

By

July 12, 2017

club

From the employees to the cleanliness of the rooms and facilities at this site we have and will always stay at holiday in express east and the kids always have a blast here

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AAU basketball tournament

By

July 11, 2017

The hotel was very accommodating and even with being sold out they had plenty of breakfast to accommodate everyone.

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Our experience.

By

July 10, 2017

Services and our stay at your property were fine. There really wasn't anything wrong with our stay..

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Bed

By

July 05, 2017

club

Very comfortable, nice pillows and lighting. Always felt welcomed by service staff. Hours for fitness room and pool accomadating. Healthy breakfast choices as well. Love the cinnamon rolls. Would like some gluten free options if possible.

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Under construction

By

July 03, 2017

platinumelite

When I stepped into shower tile did not line up not even close. I looked up and the ceiling had a unfinished drywall pitch above me. There was no Kleenex in bathroom. The front desk people were pleasant. There recommended salad bar at a restaurant was a total pigsty just down the road.

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Renovations

By

June 28, 2017

club

Was not told it was in the middle of renovation yet charged full price.

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Trip Thru Louisville

By

June 28, 2017

platinumelite

Although undergoing renovations, this facility was still quite clean and well-kept. The staff were absolutely fabulous, making check-in a breeze and very friendly with my accompanying family members. Located near many other hotels and businesses while conveniently located just off the freeway, I would stay here again.

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