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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 646 reviews
92%
Recommend This Property

Ratings Breakdown

646reviews

  • 5 Stars
    451
  • 4 Stars
    121
  • 3 Stars
    43
  • 2 Stars
    16
  • 1 Stars
    15

Friendly staff

By

May 24, 2017

The staff were extremely friendly and accommodating . . . the only negative was the mattress was not as comfortable as other Holiday Inns I have stayed in the past. We only stayed 1 night for my son's graduation from Texas Tech so it wasn't a big issue.

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Pleasant staff

By

May 23, 2017

Friendly staff. We were offered cookies as we checked in. The heating/air conditioner unit was noisy and intrusive disturbing our sleep. We were there for medical reasons and did not realize there was a medical rate.

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Needs Updating

By

May 23, 2017

club

The automated answering said all the hotels had recently been updated so I was hugely disappointed to find that this one has not.

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Mini Trip

By

May 22, 2017

platinumelite

Good hotel and have stayed there many times. This particular trip there were too many kids banging the doors all night long and early in the morning. Staff could not do anything, they did let me know they were checking out after one day.

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Thank you

By

May 21, 2017

club

Thank you
The hotel was nice and breakfast was great. I like the white citrus used in the rooms it makes it smell fresh. Thanks

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Great Hotel

By

May 17, 2017

club

Expectations of an IHG facility met. Check-in, room, and breakfast were all great.

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Great Stay

By

May 16, 2017

platinumelite

Another great stay at this property. This is my hotel of choice in Lubbock.

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Lubbock West

By

May 12, 2017

club

Was greeted at front desk at checkin by a young lady that acted excited that I had arrived!
She acted also like a concierge by giving advice and answering questions about Lubbock.

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Albert Cummings

By

May 11, 2017

Stayed in Lubbock to see Albert Cummings show. Nice HIE and staff, hotel is a bit difficult to get to but that is to blame on the crazy road lay outs in Lubbock. Not a fan at all of Lubbock but Albert's show and this HIE were bright spots in our visit!

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My stay

By

May 10, 2017

club

Comfortable bed, very clean rooms. Staff was very friendly

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Amazing front desk staff GM

By

May 09, 2017

club

The general manager was amazingling helpful when I was in so much pain and there for a doctors appointment.

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Disappointed

By

May 03, 2017

Was very unhappy with my stay. Bed was uncomfortable and was unable to relax

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