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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 314 reviews
93%
Recommend This Property

Ratings Breakdown

314reviews

  • 5 Stars
    244
  • 4 Stars
    38
  • 3 Stars
    14
  • 2 Stars
    12
  • 1 Stars
    6

Nice rooms almist 5 stars

By

May 28, 2017

Everything was great except for 2 things. I have stayed multiple times and have always had peoblems with the showers whether its not being able to get any COLD water or the pressure is just waaaay too low. Im not a picky person either but this probably should be addressed somehow. Other compmaint is breakfast. On weekends when you know you will be packed full please make more breakfast. There was a problem of not enough and We were not the only ones who thought so. Also a waffle bar would be great instead of a pancake bar noone uses because condiments and other stuff is placed on top.

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Dirty, bad food service

By

May 25, 2017

club

Room drapes made it look and feel like a flop house. Food service personnel appeared to need more training. Bathroom for guestroom covered with dust.

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Horrible room

By

May 24, 2017

Shower creaked all night, toilet ran and flushed all night and carpet by window near AC soaked. No sleep.

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Nice but....

By

May 24, 2017

Nice hotel but not up to the usual HIE experience.
I stayed here several years ago when the hotel was new.
It's time to replace some of the furnishings and freshen the place up but its still a fine place for a family to stay at.

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Unkept and terrible service

By

May 24, 2017

club

See previous comments. Room was dingy and dirty looking. Check in was mass confusion. No recognition of being a Club member. Poor quality breakfast. Workout room dingy, old, equipment broken.

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Could eat off the floor (but didn't)

By

May 23, 2017

platinumelite

The Holiday Inn in Lufkin was one of the cleanest I have ever stayed in. Will definitely be staying there again when we come to town.

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good hotel for price

By

May 22, 2017

club

nice rooms and quiet. Food was good. Good price, the hotel was adequately full upon arrival and during stay but it did not seem crowded and plenty of parking spots along with seating during breakfast.

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Clean room, courteous front desk staff

By

May 22, 2017

club

My husband and I were traveling on vacation and stopped at Holiday Inn Express South, Lufkin, Tx. and on return trip stayed at the Holiday Inn Express, Tyler, Tx.
Both were very clean, comfortable bed, and courteous front desk staff. Nice Breakfasts.

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Beautiful hotel

By

May 22, 2017

club

Just check your door automatically locks when you leave for the day. Mine would not lock and I did not need a key to renter my room. The facility is very nice.

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Got a Great Nights Sleep

By

May 15, 2017

club

A clean and quiet room was a great benefit after a full day of travel. The staff at check in was friendly and helpful.

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Comfortable stay

By

May 10, 2017

This hotel is in a good location just off the highway. Fortunately, it's far enough off that you can't really hear the traffic passing by.

The room was comfortable and clean with the exception of a bunch of hair in the tub.

The breakfast was the "normal" breakfast, I liked how they had a turkey sausage option. The breakfast bar needed restocked, and it didn't seem like the person stocking it was in any hurry to fill it. It wasn't anywhere near time to clean it up to close it down.

Overall nice stay, we would stay there again.

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Lufkin

By

May 10, 2017

club

Room was clean and staff was friendly. Stayed on a Saturday night. Two groups of softball girls staying at this hotel but never heard them. Breakfast was ok, enjoyed the pancake maker.

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