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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 291 reviews
93%
Recommend This Property

Ratings Breakdown

291reviews

  • 5 Stars
    175
  • 4 Stars
    75
  • 3 Stars
    18
  • 2 Stars
    17
  • 1 Stars
    6

Madison Holiday Inn Express

By

1月 03, 2017

club

A very friendly staff and a clean hotel with good amenities. We have stayed here many times and it is always consistent.

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getaway

By

1月 01, 2017

platinumelite

Solid hotel that is under renovation. The pool was closed and there were some construction activities that had us alter a few plans. Not a big deal at all. The rooms are always clean and staff attentive.

Posted byHotelStaff
1月 03, 2017
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Paul F General Manager
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Great staff

By

12月 18, 2016

I always stay here when I work in Madison which is quite often. The staff members are friendly and the rooms are clean.

Posted byHotelStaff
12月 26, 2016
Thank you so much for your continued business and we are very happy to hear that you are happy with your stay. We appreciate you taking the time to give us your feedback and if there is anything we can do to improve your future stays just let us know. Happy Holidays! Paul General Manager
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Fantastic Stay

By

12月 13, 2016

club

Was in Madison overnight for a stay. Was immediately greeted as a rewards member and upgraded to a better room - it was fantastic. All the front desk personnel at check in and check out were friendly, courteous and incredibly helpful!

Keep up the high standards in Madison, Indiana!

Posted byHotelStaff
12月 19, 2016
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Fleetwood General Manager
Posted byHotelStaff
12月 15, 2016
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Fleetwood PF General Manager
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Very comfortable beds and great service

By

12月 09, 2016

club

The bed and pillows are so comfortable!!! The staff were very friendly.

Posted byHotelStaff
12月 15, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul F General Manager
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Hotel under renovations

By

12月 06, 2016

club

The pool is closed which I found out after checking in. The rooms are also being worked on so there will be some noise during the day as well.

Posted byHotelStaff
12月 15, 2016
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Paul F General Manager
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Under renovation

By

11月 30, 2016

This hotel was being renovated when we were there, and our room needed it badly. The pool was closed, the fitness center equipment didn't work right, and construction equipment was everywhere. However, the staff were great and breakfast was above average for HI Express.

Posted byCustomerCare
12月 08, 2016
Dear bill6400, Thank you for staying with us and for sharing your experience. We are happy that you enjoyed the breakfast selection. However, it is unfortunate that the renovation negatively affected your overall satisfaction. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for time and understanding. We value you as our IHG Rewards Gold member and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService
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friendly staff

By

11月 27, 2016

With Lynda and Emily as a 1-2 punch on the front desk is a hit, Cori in the breakfast area has a very professional attitude. Love staying at Madison, IN and IHG

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快適なベッドと清潔感のある部屋

By

11月 07, 2016

club

部屋全体や浴室は清潔感があってとても満足しています。
また、スタッフの対応も親切でとくに問題はありませんでした。今後もビジネスや私用でも利用させていただきたいと思います。一つだけ指摘させて頂くとしたら、朝食についてはもう少し種類など充実化を希望します。

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Good location for a weekend getaway

By

11月 02, 2016

club

Easy access to explore Clifty Falls and downtown Madison

Posted byHotelStaff
11月 02, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
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Wonderful Staff needs new mattresses and gym equipment

By

10月 26, 2016

club

Site was undergoing renovations which may be the cause of some of our negative comments. Bathroom was not as clean as it should have been and not all surfaces had been dusted. Mattress were ok but should be replaced soon. Due to construction parking spaces were limited.
Only 1 of the 3 pieces of exercise equipment was in proper working condition.
Staff was very friendly and helpful.

Posted byHotelStaff
10月 31, 2016
Thank you so much for your feedback on your recent stay. We are currently going through renovation that will include the mattress and gym concerns that you stated. We appreciate your stay and hope to see you again!
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HIE in Madison

By

10月 26, 2016

They are renovating so when it's complete it will be probably pretty nice. Easy location, does need renovating. The breakfast has a nice selection and very clean. Seating is limited. All in all a pretty good average stay and fair value.

Posted byHotelStaff
10月 31, 2016
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to host you again next time you are in the area. Paul F. General Manager
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