Rated 4.0 out of 5 by 187
Rated 4.0 out of 5.0 by Angie1778 Great hotel in the heart of Manchester
Stayed at this hotel for 2 nights. Booked it as going to the Robbie Williams concert. Excellent early check in, there was a leaflet on the reception desk with all the transport options which was fantastic. Room was comfortable and clean. I had asked for extra pillows on my reservation and was pleased to see that they were on the bed!
The bed was comfortable. Tea and coffee was readily replaced when requested. The shower was spacious and water hot. Breakfast was more than adequate, I liked the serve yourself and then sit down, it stopped people reserving tables. Reception staff recommended a fantastic Indian restaurant for dinner on our second night. All in all a fantastic stay. Will definitely be going back and recommending to friends!
June 26, 2013
Rated 5.0 out of 5.0 by Jellybaby48 Satisfied customer
Stayed at this hotel for one night with my sister as we were going to see Robbie Williams At the time of booking I was told there were no twin rooms available but could have a double with a sofa bed. When we checked in and got to our room the sofa bed had not been made up All it took was a phone call to reception and it was sorted.
The room was spotless and the shower in the bathroom All staff very helpful and pleasant All in all an enjoyable stay and would definitely stay here again
June 25, 2013
Rated 5.0 out of 5.0 by WackyJ Disabled accommodation was first rate
The wet room for a disabled person was first class. The room was comfortable and large enough to be easily negotiated by a wheel chair. The staff were helpful and friendly. I will definitely use this hotel again when I am in Manchester. PS the negotiated rate for the car park, £7:00 overnight was good value and the car was safe.there is also a 24 hr.shop next door to get a paper etc. How good is that!
June 24, 2013
Rated 5.0 out of 5.0 by Jac17 Friendly helpful staff.
Enjoyed my stay, the staff were really helpful even though the hotel was busy. It is a central location and only a short walk to a tram stop. Enjoyed the great views of the city from my 10th floor room. Only problem I had was finding the car park as there are two in the street and it is easy to park in the Total car park by mistake as the other car park is hidden further down the road.
June 24, 2013
Rated 3.0 out of 5.0 by IronmanofUK Not the best option
Breakfast menu needs some serious improvement.
Internet service is awful. My deposit was refunded as the internet did not work, same thing happened with my friends who were staying there.
Some issues with card keys.
On the last day of my 2 day visit the shower gel in the shower finished just managed to get shower.
June 23, 2013
Rated 5.0 out of 5.0 by ascott excellent friendly staff
I had a great stay and one particular girl was such a helpful friendly member of staff that I wish that I could remember her name so that she could receive thanks , she was young with shortish blonde hair and deserves to be thanked as she helped me with 2 or 3 things . The room was great and clean , the only thing that was not great was that at 9 40 there was only sausage and scrambled egg left and when asked if there was anything else the staff were quite abrupt that no not at that time even though breakfast was until 10. This did not impact on my stay and I was very impressed overall.
June 23, 2013
Rated 3.0 out of 5.0 by SAM2013texan Good value for money
I accidently made pre paid reservations online for 5 nights but realizing the mistake called the hotel directly within few minutes of the booking and was told by the front desk that they cannot do anything but the on-duty manager should be able to refund me the money. Upon my arrival i mentioned this to the on-duty manager and was told that nothing could be done once the payment has been made and though i stayed there for 4 nights i was charged for 5 nights. I was coming back the next week as well and suggested for a credit but apparently that is something that could not be done!!
June 23, 2013
Rated 5.0 out of 5.0 by eddieR1 great and very clean bedrooms staff very polite reception area very clean and staff very helpful with anything we needed
would definitely recommend your hotel for the cleanliness and great reception. My wife and I have both worked in hotels and appreciate what service we got
June 19, 2013
Rated 5.0 out of 5.0 by Von51 Lovely Hotel
This is the second time I have stayed in this hotel. It is very clean and comfortable. The bathroom and shower are great. There is plenty of choice for breakfast. It was fresh and hot and the staff were on hand to refill. The staff have always been very friendly. Great value for money. I will stay here again when visiting Manchester.
June 17, 2013
Rated 5.0 out of 5.0 by Trish20 Overnight stay June 2013
Great hotel, in a great location, we stayed here as we were going to see Dirty Dancing at the Palace Theatre, it is just 300 metres from the Hotel.
Staff were very friendly & helpful from the minute we checked in to the moment we left,
We would definately stay at this hotel again, no hesitation, rooms really clean & comfortable & decent breakfast included, Thanks Holiday Inn Express, great stay..
June 16, 2013
Rated 4.0 out of 5.0 by Sunshine07 comfortable and functional hotel; shame about breakfast
The rooms were perfectly functional, well appointed and comfortable.
There was no wardrobe just a rail and hangers near the kettle. The bed was firm. The 4 pillows were labelled Firm and Soft - a lovely touch, but just a shame the pillows were on the thin side.
The bathroom was clean and a decent size. it was a bit light on amenities (offering only a shower gel and hand wash), but there was a note offering guest additional free amenities from the reception (like toothbrush, shaving gel etc.).
The included breakfast was probably one of the worst I have had. All the 'hot items' were cold, despite being under 'hot lamps'. The scrambled eggs had the look and texture of cous-cous (dry and sand-like).
Overall a comfortable hotel in a nice central lcation.
June 16, 2013
Rated 4.0 out of 5.0 by Paleninteresting Another excellent stay
Good room and room service when we asked for extra pillows. Nice welcome at reception. Interested in what we were in Manchester for. Good sleep, quiet room with good facilities. Good selection at breakfast, shame that one member of staff was abrupt when pushing us to leave.
June 14, 2013
Rated 5.0 out of 5.0 by JandM60126 Great staff and a welcome travel respite.
We arrived at the hotel the morning of 18 May prior to the proper check-in time. We had a fair amount of luggage in tow and we wished to place it safely away. We then intended to trek about Manchester and return later to check in.
The kind folk at the hotel not only let us check in early and thus give us relief of our luggage burden, they allowed us to partake of breakfast that same morning. That was very kind of them indeed!
The hotel is situated nearby the Manchester Oxford Road rail depot. This was our primary motive for choosing the hotel.
May 31, 2013
Rated 5.0 out of 5.0 by Baxie The Best HIE in the UK?
A great overnight stay from the moment i arrived. Great welcome and what a fantastic room (great shower) for the price paid. Lots of pubs and restaurants in the vicinity and 5 min walk to trai. Staton.
Wouldnt look further than this hotel for my next visit.
May 27, 2013
Rated 4.0 out of 5.0 by donbilton Room fitted just what we wanted and where we needed to be.
Hotel was clean, good value in the place that we needed to be for a further journey and also a rest after the first of the two times we stayed with you. 26/03/13 and 25/04/13. We will almost certainly use your hotel if and when we visit UK next year from our home here in Thailand
May 17, 2013
Rated 5.0 out of 5.0 by Sue37 Great service, great place to stay
Stayed one night, after a concert at Bridgewater Hall. Staff on Reception very welcoming and helpful - problem with TV remote sorted within minutes. Comfortable room, good heating/air con, choice of pillows, good bathroom. Hotel pretty busy, to judge by people down for breakfast, but no noise overnight. Excellent breakfast. Will definitely stay here again.
May 3, 2013
Rated 5.0 out of 5.0 by Tatslouk6 Excellent Stay
Excellent stay ideal for theatre and gig trips and Manchester City centre friendly staff
May 2, 2013
Rated 4.0 out of 5.0 by AudreyJJ Comfortable & ideal location
Enjoyed my stay here very much, a few pubs & eating places on your doorstep & O2 Academy a 10 min walk away.
April 28, 2013
Rated 5.0 out of 5.0 by Dow123445 New Years party
This hotel was very basic and comfortable. We were there to celebrate New Year's Eve and had two rooms with people. With a little furniture arrangement there was plenty of space in the rooms for us to have a couple of pre drinks and the staff were more than happy to provide us with some extra glasses. Security was good as a key card is needed to use the lift. Just round the corner from the main train station and a short taxi or London walk from the main clubs and pubs of the city centre.
Breakfast was nothing to shout about but it was helpful with the bad hang overs for those of us who made it!
April 20, 2013
Rated 4.0 out of 5.0 by leedsutd great location and comfortable bed
easy to get to being a 2 min walk from oxford road train station, 5 mins walk from the tram and with a free city centre bus which stops outside. the bus also makes it easy to explore the city shops. within walking distance of the palace theatre, the art gallery and china town.
the hotel itself is pretty much what you would expect from a Holiday Inn express. the room was clean, quiet and a really comfortable bed.
And the palace theatre is just 2 mins away.
April 11, 2013
Rated 1.0 out of 5.0 by ConstantTraveler2010 Definitely won't stay here again
I stayed here for 3 nights because I had business at the University of Manchester, which is within easy walking distance of the hotel. I stay in a lot of hotels over the course of a year and would definitely not stay in this one on future trips to Manchester.
It took three people to check me in. The staff was not very professional, and they were too busy joking around with each other to pay much attention to me as I was checking in. I am a Priority Club Gold member, and this was never acknowledged during my stay. I was not seeking any special privileges, but normally I am at least greeted using my name when I check in to a Holiday Inn property. I called down to the desk for a couple of reasons over the course of my stay and the staff were generally rude and unhelpful, as if I was interrupting some much more important thing that they were doing. I asked for directions to the Manchester Museum (less than 15 minute walk from the hotel, and one of the few family-friendly venues in the immediate area), and the gentleman on the counter had no idea where it was, although another of his colleagues eventually came to his rescue and even found a map to give me with the location marked on it. When I checked out, I had a very early flight, so had to leave the hotel before 6 am. There was nobody at the desk because they were all having their breakfast in the kitchen, I had to call out 3 times before anybody wandered out of the kitchen and even then I was informed that they were in the middle of their breakfast. My mistake for thinking the guest should have priority over the staff's breakfast!
The room was freezing. Despite having the heat set to the highest level and greatest fan speed, the room did not warm up after several hours. When I called down to request another blanket, I was informed that the heat had to be switched on at the front desk. They did so, but the room never did warm up. Unless you stood approximately two and one-half feet from the heat fan (which was above the room door), it was impossible to feel any heat at all. I slept in pajamas, socks and a sweatshirt and needed two layers of clothes when sitting around the room at any time. The only way to get hot water in the bathroom basin was to flush the toilet, otherwise the water was lukewarm at best. The wall-mounted desk lamp did not work, even when the bulb was changed and I had to request that the staff find me some sort of alternative lighting so that it was possible to work at the desk - it was very dark without a light. They did manage to find a floor lamp for me.
The room was not very clean. There were spots on the pillowcases and sheets, the sofa and nearly every surface in the room (including the shelf above the tea kettle) were dusty, there were stains on the sofa and desk chair, and the carpet was badly stained - it had clearly not been shampooed in a very long time (if ever). There was a very unpleasant mildew smell from the shower drain and the toilet water. The first time I pulled on the shower door, the handle came off. At least they managed to repair that the same day! I encountered the cleaner one day because I needed to keep working my room for the day. I only wanted her to clean the bathroom and make the bed, but she did not understand enough English to do as I had requested. The bed was simply not made properly one other day - the duvet was left untucked and the sheet was lumpy.
The general amenities were poor. I do not generally object to the single container in the shower or by the sink that is supposed to act as shampoo and body wash or hand soap, but the quality of the product was very poor. I was truly annoyed by the use of paper facecloths. I have never seen that in a hotel before (even the budget hotels I have stayed in in the past). I cannot believe that cleaning facecloths as part of the laundry would cost more or be more wasteful than the paper facecloths that were useless in the shower. Although breakfast was free, the food quality was not good. Even at 7 am, the bread was stale, the scrambled eggs very runny and there were limited choices overall.
There is no restaurant in the neighborhood, so you have to go out to find meals. There is not much selection for places to eat in the immediate area, and I didn't feel very comfortable wandering around the area after dark. The hotel is just around the corner from Manchester's Oxford Road rail station, which might be a benefit if you are arriving at this station.
Overall, I thought this was a poor quality hotel, even for budget accommodation. In particular, I was rather annoyed by the customer service of the front desk staff, and the shocking lack of climate control in the room. I have at least one more trip to Manchester scheduled in a few weeks, and I will be booking into a competing hotel just up the road, I think, rather than attempting to stay at this hotel again. I certainly would not pay to stay at this particular hotel, and I would not recommend it.
April 10, 2013
Rated 5.0 out of 5.0 by Willytheimp Enjoyed our stay
Stayed two nights, staff very helpful and friendly.
The hotel is located near everything Manchester has to offer, would stay again.
April 7, 2013
Rated 5.0 out of 5.0 by 1hello13 Good service and Poite staff
Staff were helpful and polite and eager to help. !0th floor was quiet and comfortable.
March 22, 2013
Rated 5.0 out of 5.0 by RaziHB Will certainly return
Stayed here for two nights when attending a conference at the Palace hotel opposite. Delightful surprise. Much higher spec than the usual holiday inn express. Comfortable bed,,great power shower, good size room. There was a problem with noise from the club next door but when i asked to move it was sorted straight away.
The thing that sets this hotel apart is the truly exceptional customer service from the front desk staff. The hotel was full but they still took time to offer directions, recommend restaurants and help look after luggage. We were helped to discover the free shuttle bus, enjoy a wonderful hidden Armenian restaurant and find a place to buy a tie! We heard from colleagues that their stay at the Palace had been a disaster ... Thanks HIE Manchester Oxford road ...see you again soon!
March 21, 2013
Rated 4.0 out of 5.0 by Larrakin Good value and comfort
Stayed here with my son as he had interview at Manchester Uni. Pleasantly surprised at well appointed room and bathroom. Good shower and bed was fine.
Breakfast was plentiful and varied.
All in all. Very impressed
March 19, 2013
Rated 4.0 out of 5.0 by Elisabetta Nice cold room
+ The room was beautiful, comfortable and very clean. I appreciate the two kind of pillows available. The breakfast had a large variety of food and the crew was efficient and neat.
- The heating was not working when I arrived and the room was quite cold. I called the reception and they switched the heating on, but it was not very powerful and the room never became really warm.
March 11, 2013
Rated 5.0 out of 5.0 by Janvanpatrick General Experience
As a Priority Club member for more than 25 years, this was a stay I shall long remember. The entire experience was memorable. The room, staff, breakfast and facility were very nice. What we appreciated most was the care and concern of the staff. We asked where to go for a light supper and their recommendation was spot on. Later the following day, I met the fellow who had referred the restaurant the evening before. He approached me and asked me how it went. I was impressed that he remembered our chat. I believe he was as pleased as we were with the recommendation. He interest in our stay was typical of the entire staff.
March 7, 2013
Rated 5.0 out of 5.0 by Doodle2 Great Service
Just had to stay in Manchester one night waiting for flight. Great location by station, just a tip, Oxford road, go down the hill if you have a lot of heavy luggage, and take a right. It gets you to the hotel same as the stairs, but you don't have to carry the suit cases if beyond heavy. Got in late and hungry, they got us checked in fast and then directed us to multiple food places nearby, variety for all budgets. Room was great, bed was beyond comfortable! Had no problems with sound from street (which we had windows looking out onto) or from other guests.
February 27, 2013
Rated 1.0 out of 5.0 by zara Checkout
on the 7th of Feb 2013 I have check in at 2pm and as Priority Clubs memebers I have requested for late chechout on the 9th Feb 2013. it was asccepted by the staff memebers on the day of check in, however, on the 9th Feb 2013 early morning I was told eby the manager that I have to checkout at midday- in fact on the 7th Feb I was told that I can checkout at 2pm. I was not happy with the service also one the staff memeber was very rude.
This is need to address and look properly.
February 15, 2013
Rated 5.0 out of 5.0 by Maxel Great place to stay in the city centre
Helpful and friendly staff, quiet room and very spacious (by UK standards), modern and very comfortable. The so-called continental breakfast buffet even included hot options: sausages, scrambled egg and baked beans! All that and walking distance from the University. I will definitely stay there again when I return to Manchester.
February 6, 2013