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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 316 reviews
91%
Recommend This Property

Ratings Breakdown

316reviews

  • 5 Stars
    211
  • 4 Stars
    60
  • 3 Stars
    25
  • 2 Stars
    7
  • 1 Stars
    13

Great Value

By

June 27, 2017

club

Clean updated room, courteous helpful staff, Good breakfast selections, Wifi, room was priced very reasonable.

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Brandy Kropp

By

June 24, 2017

club

Horrible experience. Management could not access our adjoining room after the door shut on us. Then, Sunny, the local manager, had the audicty to charge us for the room we could not utilize. I am still waiting to be contacted by the general manager as promised but I won't hold my breath. DO NOT STAY AT THIS HOTEL.

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Nice place

By

June 22, 2017

platinumelite

Very quiet, very clean. Even with a bunch of Little Leaguer's staying the hotel, impressively quiet.

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Great Employees

By

June 21, 2017

E.verything went well the employees were very good and accommodating. The location was perfect for our needs.The hotel was clean and modern. Next time I am in the area I will stay at this nice place

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Excellent hotel

By

June 20, 2017

club

I would recommend this hotel to everyone very clean and very friendly staff and breakfast was excellent great selection of item at the breakfast bar. Very happy with my stay and will stay here again in the future.

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Membership

By

June 17, 2017

platinumelite

It's wonderful! I can't believe I waited so long to start earning points for my business stats! I look forward to all the IHG has to offer!

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average experience

By

June 09, 2017

this location is conveniently right off 94 in Michigan. that is its best attribute. Holiday inn express as a whole should redesign their entire breakfast menu/options. nothing blew my mind.

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Great hotel

By

June 09, 2017

This was A very good place to stay for my business travel

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Great place, no surprises

By

June 07, 2017

club

A typical well-run Holiday Inn Express. Clean, good breakfast, uncommonly happy staff.

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Best Hotel in Area

By

June 05, 2017

We visit Marshall many times during the year to see family. We have stayed in most hotels in the area and have found this one to be the best for the money. Great Breakfast in the morning with a lot of options. The room was very relaxing and the bed was great. We will be back later in the summer and in the fall. Thanks for your service.

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Check in was slow

By

June 02, 2017

Check in was horribly slow. I don't know if the lady at the desk was new or just slow. Thought that being an IHG member that check in would be faster.

Toilets are low, so if you need a higher one, book an accessible room. Also the tub sides are high. Good for soaking but difficult to get into if you have limited mobility. Next time I will ask for an accessible room.

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Friendly Staff, Comfortable Room

By

June 01, 2017

club

The room was comfortable, beds were pretty decent. Shower was good, as was the friendly hotel staff. Pool water was dirty so we didn't use the pool.

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