Rated 4.5 out of 5 by 55
Rated 4.0 out of 5.0 by Skirulz Guest of the Week
While multiple trips bring me to Mason, I always look forward to staying here. I have been guest of the week, which is a nice touch that I have not seen at other IHG brands. I love going to Graeter's for ice cream after dinner each night. Already have my return trip booked.
January 25, 2014
Rated 4.0 out of 5.0 by JMarkDC Very good with a couple glitches.
This Holiday Inn Express has tons going for it. Friendly and super competent staff, good location, very good facility. The breakfast is is excellent, good variety to choose from. There are only a couple of glitches from our stay.
First, on two days, house keeping did not service our room. We had stayed in the room until 11:00 a.m. with the do not disturb sign on the door. We left the room, took off the sign and returned in the late afternoon one day and late evening the second. I stay in a lot of hotels and if I leave the room before 12:00 or 1:00, the room is typically serviced as a matter of course. So, returning to an non made up room was a surprise. The front desk staff told me that if the housekeeping staff pass by a room with do not disturb, they do not pass by to check again later. That seems like a non helpful plan. The front desk staff were quick to provide clean towels to tide us over until the next cleaning. Our say was over Christmas, so that might have been part of the problem.
The second glitch was they control for the heating/cooling unit was inconsistent. The wall thermostat did not display any information and the unit controls themselves did not seem to trigger immediate responses. So, heating and cooling was kinda guesswork. The staff came by to solve the problem, but were not successful.
But, again, these two problems do not take away from the many positives of this hotel. We'll stay again.
January 3, 2014
Rated 5.0 out of 5.0 by BMAllen915 Friendly atmosphere and great hotel!
Back again for another stay and the staff was just amazing! They make you feel right at home and that's just what you need sometimes. I'd highly recommend this property to anyone staying in the Mason area.
December 14, 2013