Rated 4.5 out of 5 by 214
Rated 5.0 out of 5.0 by YarnLover A very pleasant stay
The hotel staff was very accommodating. They were able to place our immediate family (4 rooms) in near proximity of each other. We were also able to get an early check in which enabled us to "freshen up" after a 2 hour drive to Charlotte before a family wedding. They also gave us a late check out which enabled us to spend more time together before departing for home.
August 19, 2015
Rated 5.0 out of 5.0 by Mazjr Very clean with great service
The staff was extremely friendly and accommodating. The facility was very clean.
August 14, 2015
Rated 5.0 out of 5.0 by mariah61 Over all great experience.
We loved everything about the hotel. We even met some very friendly guests. Because our stay last month was so great, that is why we decided to come back. The next time we are in the area, we will make it our favorite place.
August 12, 2015
Rated 5.0 out of 5.0 by BILL FROM HOUSTON IVAN --NOT A FLUKE!
I have written about this amazing guy in the past and I'm now convinced, after visits to over many different locations, that Ivan is consistently the best employee that IHG has working at the organization! If there is an award for excellence that the company gives out, he should be the recipient! Always caring and sincerely dedicated to make one's visit perfect, he never disappoints! Again, I could stay anywhere I want when coming to Matthews on business but, I pass up several other locations that are closer to where I am heading just to have IVAN take care of my stay! You better never lose this guy!
August 12, 2015
Rated 5.0 out of 5.0 by EliGil All around great service
I was not the one who picked this hotel, I was part of an larger group attending a reunion but I am sold on staying here for future visits to the area after my experience during my stay. Staff were attentive without being overly solicitous, the common areas and room were scrupulously clean and overall there was a definite sense of pride in providing a great experience that was very clear from everyone I encountered and from the condition of the hotel. The only minor thing that didn't impact me too much because we were so busy with other things; most of the television channels were not available with a message indicating that a digital converter was needed. It didn't impact the overall great stay and was so unimportant to me that we didn't even ask about it.
August 9, 2015
Rated 5.0 out of 5.0 by cmsgtusaf02 Comfortable bed and friendly staff
Even though we stayed one night this Holiday Inn Express is convenient for us to visit family. The staff is always friendly and helpful. We stayed a few nights back in May and the experience was very pleasant. That is the reason for returning to this hotel. We normally bring our on pillows, but forgot ours, so sleeping on the hotel pillow was not very comfortable for me. Even the firm was too soft. The breakfast meal is good and the staff there were very helpful. My one problem with the location is trying to turn left off of Independence BLVD to get to the hotel. Very difficult during heavy traffic.
August 5, 2015
Rated 1.0 out of 5.0 by Campbell27 I will never go back
this place was the worst!! My family reunion was held here and we check in to find out once we get to our room that there is no CABLE!! we notify the staff and they tell us there's nothing they can do at all!! NOT GOING BACK EVER!
July 31, 2015