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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 355 reviews
86%
Recommend This Property

Ratings Breakdown

355reviews

  • 5 Stars
    215
  • 4 Stars
    69
  • 3 Stars
    33
  • 2 Stars
    18
  • 1 Stars
    20

Upbeat Property

By

March 26, 2017

club

This property is in the final stages of renovations that are giving it a fresh look. The staff remains gracious and accommodating, and the breakfast is especially appealing. Parking remains convenient, and the property is centrally located for access to Richmond, yet there is a relaxed feeling at this site. It is also in the midst of all the rich history and enjoyment available in the many attractions of Hanover County, Va -- home to Patrick Henry, for example.

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Comfortable Stay in Convenient Location

By

March 26, 2017

club

The hotel was under construction for the entirety of my stay, but you could see the improvements made daily. The staff were accommodating and would often extend themselves to ensure your stay was a good experience. The cleaning staff was short-handed, so rooms were often spot-cleaned, but if you called, they came back for a follow-up. Parking was never an issue especially after both the front and back door were opened. Overall a decent experience.

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Quick Stay

By

March 24, 2017

club

Stayed one night, unfortunately it was under renovation and the staff seemed a little dis organized.

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Great customer service

By

March 21, 2017

club

Friendly staff and ready to assist to make your stay a wonderful experience.

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Stay before surgery

By

March 17, 2017

platinumelite

Excellent choice - I had an early morning surgery and this hotel was perfect

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Excellent Hotel!

By

March 08, 2017

club

We stay here going to and coming from Florida and it is quiet and well located. Great rooms. New beds. Gracious staff.

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Renovation Problems

By

March 08, 2017

platinumelite

The renovation of this property has gone on way too long. We have stayed here several times and always had a great experience. This time the front entrance was closed. We registered in the back entrance by the pool. There was no where to sit for breakfast. The staff seemed to be less motivated. I do not recommend this location until the renovation is completed.

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housekeeping

By

March 04, 2017

housekeeper short sheeted the bed when it was made and did not leave the same number of washcloths for 3 days.

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David

By

February 21, 2017

platinumelite

Bad stay do not to go over all info again, this survey was way too long

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Relaxing

By

February 16, 2017

club

I was able to relax in the evening after the conference each evening and get a good nights sleep.

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Awesome experience

By

February 09, 2017

club

Beautiful rooms, comfortable beds, delicious food, affordable , friendly staff!

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Great place away from home

By

February 09, 2017

club

We had a t visit at this hotel and would recommend it to anybody else looking for hotel in the area.

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