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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 378 reviews
91%
Recommend This Property

Ratings Breakdown

378reviews

  • 5 Stars
    236
  • 4 Stars
    90
  • 3 Stars
    26
  • 2 Stars
    14
  • 1 Stars
    12

Bed broken and horrible! Everything else good.

By

May 20, 2017

Our one complaint is that the king bed, which we paid a lot for, was broken! There was no middle support on the frame so when two normal sized people slept on it, it sunk inward so very badly we literally kept rolling on top of each other all night. In the morning, we liked under the bed and saw that they had placed one wooden 2x4 beam I the ground under the middle. It was not attached in any way to the frame and it obviously was not tall enough to meet the bottom of the actual bed, which was easily 8-9 off the ground. So obviously they are aware the bed is broken but they clearly did not attempt to repair it. This is dissapointing since they charge a relatively high amount for that room. We chose this hotel and we're willing to pay more for GOOD sleep. And it is the one thing we absolutely did not get. Everything else about the hotel was good to great. But the whole reason for staying at a hotel is to SLEEP there.

Upon check-out, receptionist did not ask how our stay was. However, staff was generally very friendly.

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No hot water, room REEKED of smoke in a non-smoking room, no breakfast

By

May 18, 2017

platinumelite

We had numerous problems with this stay. First, the entire hotel is supposed to be non-smoking. We had two rooms, and one of them had CLEARLY been heavily smoked in. We called down to the front desk to report the problem. At first, the lady told me that was impossible because they’re a smoke-free hotel and that *I* must be WRONG! She said the smell must be coming from outside. I insisted that she come up and see for herself, and the second she walked in, she agreed that it smelled heavily of smoke. Not just like someone had smoked a few cigarettes in there, but like it was saturated into the furniture and walls. It was BAD. We asked to be moved but she said the hotel was full. She said she’d see what she could do, and that she would call us in a few minutes. She NEVER called back, at ALL! The second room we had was badly stained and in poor repair. I have photos of huge red stains on the walls and carpet, like something out of a horror movie. The next morning, THERE WAS NO HOT WATER. I repeat, there was NO. HOT. WATER. We called down again, and we were told they were aware of the problem but that the hotel was full and they just run out of hot water when that happens. She told us, I kid you not, to just wait a couple of hours and then try again. Like MOST people, we had a scheduled to keep to, and could not just ‘wait a couple hours’ for hot water so our entire party had to attend MY MOTHER’S FUNERAL without showering. I have stayed in HIE’s all around the world, and this is an all new low. I was so mad and disgusted that not only did I REEK of cigarette smoke but I couldn’t even SHOWER. Lastly, we went down for breakfast around 6:30-7am and the breakfast room was absolutely trashed, literally dirty service items and trash laying all around, and not one scrap of food left. So I left hungry, stinky, and tired. I did not get what I paid for for these two rooms and when I brought matters to staff attention, I was told they’d get back to me and never did. This is utterly unacceptable. When I pay for a NON-SMOKING hotel room that’s supposed to include breakfast, I expect to get a CLEAN, non-smoking room IN GOOD CONDITION, as much hot water as I need WHEN I NEED IT, and breakfast. That’s what I paid for, and this hotel did NOT deliver any of those things.

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dirty.. hair on pillow.. loud

By

May 18, 2017

I'm really disappointed in this propery... 2nd consecutive trip with dirty room.. found a 12 inch black hair on the pillow... bathroom was gross... smelled like a dirty shoe.. carpets dirty... I'm a 50 yr old business traveler, and this place gives Holiday inn and the IHG a bad name.

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Basic hotel with expected amenities

By

May 18, 2017

The facility staff were fantastic, however the rooms are quite small and the bathrooms are just so-so. The walls are a little thin, noise traveled through them easily on a busy weekend. The hotel loacation was not the most convenient as it was tucked super close to another hotel and backed against a strip mall, plus access to the hotel was very difficult from the road allowing access from one direction easily.

The breakfast area was a little small for the number of guests, but they had a reasonably nice spread of breakfast items ranging from oatmeal, eggs and sausages to yogurt, cereal and muffins.

Overall this was a good hotel for simple business trips or a pit stop along I5 for the night.

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Great Hotel for a good nights rest

By

May 16, 2017

Love the Medford Holiday Inn Express,such a kind and caring staff with great accommodations.

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Good night sleep

By

May 16, 2017

The hotel staff was very friendly. We were surprised and pleased to have chocolate chip cookies at our arrival. The room was clean and we got a good nights sleep.

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On the road with three kids

By

May 15, 2017

I was headed up to Oregon from California for a surprise birthday party over the Mother's Day Weekend. I called the day I left (I know, not recommended) but the manager said that they had rooms available. I paid over the phone by credit card and my confirmation number was emailed to me so that I could get on the road. It took me 5 hours to get there and I was exhausted when I arrived (with my 3 children). The evening manager quickly pulled up our information, gave us our room keys and answered all of my questions. The hotel was clean and quiet (apparently there was a high school tennis team staying there as well-I didn't hear a thing!) In the morning my kids watched some cartoons and then we ate breakfast. The selection was great-pancakes, sausage, fruit, oatmeal, etc. As we went back to our room we noticed the fitness center and pool with hot tub (I think I'm going to come back with my husband for a little get away). Again, everything was clean, quiet and the staff was so courteous and willing to bend over backward to serve us. There were a few people using the business center and they seemed content. The parking was well lit and the grounds were clean. I will be back soon!

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Clean pleasant place to stay

By

May 10, 2017

The hotel staff were very friendly and helpful. The rooms were clean and quiet so we were able to relax on a long road trip.

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Service was great!!

By

May 09, 2017

club

Staff were great. Very welcoming by and friendly. Breakfast was great and hot.

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I always know what to expect

By

May 08, 2017

Nicely run facility. Staff is polite and helpful. I am always greeted with a smile.

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great

By

May 06, 2017

We stay in Holiday Inn Express when we travel to and from our "Snowbird' residence. We've never had any problems.

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pillows

By

May 01, 2017

I like flat pillows because I sleep on my stomach. Many hotels include one thick and one thin pillow for each person and my room had 4 thick pillows. Internet was not good.

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