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Rated 4.1 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Friedly staff, great value I enjoyed my stay. The staff was friendly and quick to help with any issues. Great value. I recommend this Holiday Inn Express. August 26, 2015
Rated 5.0 out of 5.0 by great aervice and friendly staff Its always a pleasure when I stay. Staff always very compassionate. August 22, 2015
Rated 4.0 out of 5.0 by Great Staff I always stay at this hotel every time I am in the area. Staff are always smiling and eager to help with any need I may have. They even remember my name upon entering the hotel and that is a personal touch that makes me feel at home. August 22, 2015
Rated 5.0 out of 5.0 by Very nice hotel Enjoyed our stay at HI Express and everything met our needs. This was a very clean hotel. August 17, 2015
Rated 4.0 out of 5.0 by Mattresses This is the second time I have stayed here in the past two years...some of the mattresses either need flipped or replaced...indention from prior guests visible prior to pulling down bedding. I did not complain as I only needed room for two nights and just slept on opposite side of indention. This situation would not have worked had I needed to share the bed. August 17, 2015
Rated 3.0 out of 5.0 by early morning wake up stay here quite a bit when in Merrillville. normally my stay is easy going and peaceful. this time it was a bit interrupted.... at about 7:30 am, the room next to mine must have been getting a renovation or something because there was banging, knocking, tools, etc... I get it that repairs need to happen but why so early in the morning? small things but normally I am greeted as a rewards member and thanks for being a Gold member but not this time. the staff is friendly here, and was this time as well, but there was not a real sense of happiness or appreciation for the customer this visit. And to top it all off, there were none of the delicious white chocolate cookies that are normally there when I arrive.... I'm hoping this was just a bad day and not what I should be expecting in the future. August 10, 2015
Rated 3.0 out of 5.0 by Smells like cigarette smoke The entire 3rd floor of this hotel reeks of cigarette smoke. The first room I was given was overwhelming with the smell of it. The staff was truly great about getting me into a new room quickly upon my request. The second room was definitely better, but still smelled a little of stale smoke. I didn't sleep well in this hotel, partly due to the constant noise from the highway (even with the earplugs the hotel provided in-room), and partly due to my air conditioning not cooperating. I stayed in this hotel for business, and would probably not do so again. August 10, 2015
Rated 5.0 out of 5.0 by Great Place to stay We picked Merrillville Holiday Inn Express for it location for things we needed to do. We were greeted by Jill at the front desk. She was great getting us checked in and working with our reservation for 2 days. She gave us locations and recommendations for dinner and explaining the pancake special at night. Steve who also worked the front desk was very helpful and friendly. The room was very comfortable and clean. If we are ever back in the area we will definitely be staying here August 6, 2015
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