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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 397 reviews
89%
Recommend This Property

Ratings Breakdown

397reviews

  • 5 Stars
    269
  • 4 Stars
    69
  • 3 Stars
    24
  • 2 Stars
    18
  • 1 Stars
    17

Poor customer service

By

November 14, 2017

platinumelite

Stayed here after a night at the casino. When we arrived, we waited 30 minutes (after paging apx 10 times according to the sign directions.) Turns out the other side of the pager was sitting right there on the counter. We have stayed here before so we ended up just getting our keys from the box we've seen them get them from ourselves. Turns out after some more searching, the individual in charge of the front desk was sleeping on a desk in the back. Horrible customer service, mediocre response from the manager the next morning. We were refunded 1/5 of the points we used to book the room. Not my first bad experience here either. Definitely stay elsewhere if you're in Miami. Not the normal great Holiday Inn service.

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