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Holiday Inn Express & Suites Miami

509 Henley Street , Miami, Oklahoma 74354

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 764 reviews
86%
Recommend This Property

Ratings Breakdown

764reviews

  • 5 Stars
    509
  • 4 Stars
    132
  • 3 Stars
    45
  • 2 Stars
    37
  • 1 Stars
    41

Angel (the GM) is the absolute worst and treated us poorly

By

April 13, 2021

We stayed at the Holiday Inn in Miami, OK the weekend of 4/9/2021. Upon arrival it was downpouring and the hotel staff had their cars pulled up under the drive so that when we got there we couldn't unload our vehicles without getting rained on. We were told upon arrival that "they will be glad when the softball/baseball season is over" (red flag). Our team travels frequently and we demand respect from our athletes and parents. We behave courteously and make a point to keep our team name and reputation in good standing. Angel (the general manager) and her staff treated us with absolutely no hospitality and instead treated us as though we were mental patients being institutionalized. They put notes on the entry doors that were directed towards us, rather than have a conversation with us.

We left Saturday morning at 10am and didn't return until 6:30pm that same day. I went to the pool area to watch my son swim while about 8 parents in our group set up a lawn chair on the far east side of the parking lot in the grass, to enjoy a few adult beverages. There was absolutely no disrespect nor were we loud or causing an issue with anyone. We were enjoying being back for about 45 min to an hour---then out stomps Angel with her arms flailing (yes, we have it on video). She demanded that we return to our rooms to observe quiet hours (at 7:30pm) and told us that we could not have alcohol on the premises--that their liquor license didn't cover that.

Everyone but Angel apparently knows what a liquor license is for--to SELL alcohol...not for the allowance of adult guests to have an open container. She threw her arms in the air and told us that she was calling the police. Naturally, things automatically got really weird so we all packed up our chairs and started going back to our rooms...I began to pack my belongings. About 20 minutes later my 12 year old daughter informs me that the police had arrived.

As we left the hotel around 8:15pm to drive 2 hours to go home (for a night we had already paid for) -- the police began knocking on doors of everyone that was in our group block. They told us that "the establishment is requesting that we leave, that we are now trespassing." As they told various guests this, we could tell they didn't want to be there and that this was likely an every-other-weekend task for them to handle.

There's so much more to say about the utter disrespect, and attitude that Angel gave us. We were also told upon arriving that housekeeping was no longer there; that we would need to vacuum up the hair that was on our bed, ourselves.

Never again, Holiday Inn, Miami. Absolutely disgusting.

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They do not wear masks here

By

April 13, 2021

Staff was not wearing them until I spoke up. Few guests were wearing masks and there was no signage to wear masks.

Air conditioning unit had lots of visible clumps of dust.

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Nice accommodations.

By

April 11, 2021

This hotel was conveniently located just off the highway. It was a perfect place to stay while passing through.

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Best service

By

April 11, 2021

platinumelite

Good and well quality hotel. Keep the good work on cleaning on regular basis.

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March 2021

By

March 31, 2021

The employees were friendly and hotel was very clean. Very good experience!

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Need better staff!

By

March 31, 2021

club

Room was dirty ! Pool/hot tub closed! Food lacking

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Bed comfortable, staff is very pleasant, clean rooms

By

March 30, 2021

club

Very friendly staff, breakfast was very good and hot, very clean

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Puzzled

By

March 24, 2021

platinumelite

Not enough towels. Not sure what it meant by recently renovated? This hotel is a 1 STAR. Service, what service?

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Over priced and dirty

By

March 24, 2021

Staff was very nice, hotel was supposed to be recently renovated but I not so sure about that. Room was dirty the room had a tile section that my child spilled water on I whipped up with a room towel and it came up black. Not worth the money spent

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Bad sleep experience

By

March 23, 2021

club

There was a soccer team staying in the hotel. We heard soccer balls bouncing most of the night. Reported to the front desk; noise died down for awhile, then started back up again {even at 3 in the morning).
At 6:30 in the morning, the room next to ours had a verbal fight with loud voices, shouting obscenities and smoking in the room. Called the front desk and someone did come up right away to quiet them down.
The hotel should provide security to walk the halls when ball teams are inhouse.

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Great place to stay

By

March 21, 2021

club

Person at the front desk as well as all the other staff members were very gracious very professional.

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Make this your last option.....

By

March 17, 2021

platinumelite

No breakfast was available, a delivery truck didn't come so really bad coffee and apples that was the only breakfast thing in lobby.

Worst customer service experience ever!!!

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