Rated 4.1 out of 5 by 311
Rated 2.0 out of 5.0 by manric Regular, no arreglaron la habitación
No arreglarno la habitación, cuando hice el raclamo no me dieron solucion
June 17, 2016
Rated 2.0 out of 5.0 by justgellin Disappointed in this IHG Property
We have stayed at several IHG properties, and we were very disappointed to find out that this has been under IHG since 2008, and its condition was the way that it was. IT WAS NOT GOOD.
We may have missed it, but were not aware of the full renovations that were occurring. We only saw it when we arrived at the property, then saw it on their main page website as we logged in to their wifi. The property seemed to be very old and dated, ie carpets, décor, etc. The room was a king suite, which was large in comparison to the price we paid.
We understand that sometimes renovations just have to happen, but to know that IHG has had this property since 2008 concerns us. The overall standards of this property are sub-par from that of the IHG brand that we have seen over the years. We only stay at IHG properties when we travel. This one is concerning. Mold rings around toilet and mold patches in the bathtub are a housekeeping issue, not a construction issue. Another issue was the stagnant, moldy type smell of the room. it hits you each time you walk in. How does housekeeping not notice that? That is either the carpets needing cleaned, the ac filter need to be cleaned, or there is mold somewhere.
Oh, then we begin hearing hammering directly above our room at 8:25pm. We called and asked when that banging was going to stop. She said right away. And it did. The 2nd night there, we come in from dinner and are winding down for the evening, and at 8:55pm the very same thing occurred.
Now, wouldn't someone make someone aware NOT to work in an occupied room above??
Now, our Guest Services Rep who checked us in was nice, friendly, fun and helpful. We asked a manager named Albert if it would be possible to skim the pool due to the need for it. He said maintenance had gone home. Really?? Within 30 minutes, he was in fact out there skimming. Thank you.
We don't recommend this property until at least after full renovations are complete. We will probably not return to this location, but are cautiously optimistic about the next IHG property we stay in.
June 16, 2016
Rated 1.0 out of 5.0 by Holiday Traveler dh Damp moldy room
The management/ownership has spent a fair amount on the exterior, grounds overall 'curb appeal'. The interior is however not where the focus is on this property. Bathroom pieces (i.e. soap holder) were cheap plastic non branded, towels worn, patchy paint job in room, and the loud humming wall unit AC struggled to maintain temperature in room plus when I removed the panel it was covered in dust and mold. Not at all what I've come to expect from a Holiday Inn. Plenty other options in the area. Please consider.
June 2, 2016