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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 379 reviews
90%
Recommend This Property

Ratings Breakdown

379reviews

  • 5 Stars
    248
  • 4 Stars
    85
  • 3 Stars
    17
  • 2 Stars
    11
  • 1 Stars
    18

Nice and pet friendly.

By

June 22, 2017

club

Very nice staff and facilities. Hot tub was great.

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Overnight stay with indoor pool that was not heated.

By

June 21, 2017

My first review that was critical and bad for this holiday Inn did not show up. That was expected. I stayed here, at this motel because they said there pool was inside and was heated.

The pool temperate was not warm and around the mid 70's. When I brought this problem to the attention of the front desk staff, she went back with me to check the pool. Put her hand into the water and total me it was too cold. She called someone to check to see what could be done, she later told me the repair man came in and said the temp was in the mid eighties and was set according to the policy of the hotel. Later that day I was in the hot tub and two families with children came down to swim. The children did not want to stay in the pool. It was even too cold for them. The staff blew my complaint off. The next day a staff member told me the pool has been cold for a long time and many other people have complained about it.
I stay at Holiday Inns that have heated pools. Room 316. My wife and I had the best room in the hotel but our stay was bad because I could not use the pool to my satisfaction. If they had just told me it was broken I could have live with that, but they did not.

Breakfast buffet was the worse I have ever had in a Holiday Inn Express. On Fathers Day weekend, they only had one person working the buffet room. She was overwhelmed and could not keep up.

Had other issues that were problems with the front staff. NOT CAROL. For the amount of money I spent, I will never stay here again.
I bet you this review will not show up either.

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not as promised

By

June 20, 2017

club

made reservation via IHG Club....was promised a king bed...got two queens....snippy manager bascially said you get what we have too bad....was more interested in arguing that doing something about the room...furniture in room was scuffed and scratched....hallway rug was dirty and unvaccumed...only bright light was the excellent breakfast....experience has helped me determine what hotel chain i will NOT be using when i travel internationally soon

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Very friendly and clean!

By

June 15, 2017

Everything was perfect! Great, clean room and very friendly staff! The pool/spa area was nice and the fitness room had everything I needed! And my favorite was the breakfast! A big variety and all yummie! Enjoyed me stay very much and if I ever return I will stay here.

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Great Stay!

By

June 14, 2017

club

Was great, not too far from tahoe just had to go over the kings grade to get there, great place very clean

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Awesome location and facility for trip

By

June 12, 2017

club

This was a relaxing, convenient and memorable location for the motel and I highly recommend it to all reading this. From start, getting reservations made and all the way to checkout day I'd say it couldn't have been more perfect.

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Great Stay!

By

June 09, 2017

club

We would stay at a holiday Inn Express again, very clean and comfortable., great breakfast,Very Nice pool and spa, Loved that it was a dog friendly hotel. We will be back

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Cleanliness

By

June 01, 2017

The location and the beautiful surrounding was very breath taking. Our experience was very comfortable

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Beds were confy

By

May 31, 2017

club

Great stay only one night slept good!! It was clean! Shower head could use some help!

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Great facilities and breakfast

By

May 31, 2017

club

I have been staying at this hotel when on business but this time I took my family to show them the Minden and Tahoe area. As always, I felt very comfortable with the facilities and the service. The best parts of the stay were the pool that the kids enjoyed and the evening coffee and cookies!

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Last Minute Travel

By

May 30, 2017

Best Hotel Ive stayed in at just driving through town last minute.

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N/A

By

May 29, 2017

club

I do not like this part of the survey. I enjoyed my stay for its intended purpose.

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