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Rated 4.1 out of 5 by 277 reviewers.
Rated 4.0 out of 5.0 by Great Value Best price for the value including parking for two weeks. February 28, 2015
Rated 5.0 out of 5.0 by good service I did not have a reservation, as this was a last minute decision to stay over. was quickly checked in, the room was clean, and I had a comfortable king size bed, Breakfast was great, the lady looking after the breakfast area ensured everything was available and quickly cleaned up after a child spilled at the next table. Good service February 28, 2015
Rated 4.0 out of 5.0 by Consistent Service This hotel provided the standard level of care that I have come to expect with Holiday Inn Express. February 27, 2015
Rated 5.0 out of 5.0 by Very friendly staff We arrived at almost midnight, when you often expect staff to be past their prime time. Very quick and efficient check in February 26, 2015
Rated 4.0 out of 5.0 by Convenient for stay, park and fly Hotel is close to airport. Free shuttle service worked well for my family. It was great to have the choice of a hot or cold breakfast for free the morning of our flight. The cost was a little high for this hotel but am aware it is the pricing of hotels in the area in general. Only issue was the bed. It clearly needs a new mattress as my husband and I kept rolling into the centre throughout the night. The pillows were very thin and flimsy too. Everything else about our stay was wonderful. February 26, 2015
Rated 2.0 out of 5.0 by Frozen We waited for 45 minutes in the freezing cold (-20C) for a shuttle to this hotel from YYZ. Returning from Mexico we didn't have winter coats, just fleecies so we were almost hypothermic by the time the shuttle bus came. After waiting for ten minutes I borrowed a cell phone to call the hotel and asked when to expect the shuttle bus. She said THREE minutes. So we waited. We didn't dare go back inside the airport to stay warm while we waited because the arrival of the shuttle was apparently so imminent. We waited and froze and waited and froze. After another half hour I borrowed another person's cell phone and called the hotel again. The clerk said the shuttle bus was right there. There was NO us there. A few mintues later a van arrived. This shuttle service was absolutely disgraceful. Re: our stay: The phone is filthy. The firm pillows could suffocate a person. If you lie on your side your head sinks into the pillow so deeply that it could smother you. Only the pillow cases indicate the firmness (could there be a mistake in labelling?), but the firm pillows were very uncomfortable. The breakfast was okay and much appreciated. February 26, 2015
Rated 5.0 out of 5.0 by Back to the same hotel A quite place even though it sits beside the 401 the beds are very comfy and the staff we found was very obliging and helpful. Close to airport and good shuttle service. We like this hotel and use it quite often February 19, 2015
Rated 5.0 out of 5.0 by Convenience and Comfort We stayed at this Holiday Inn Express the night before we headed south on a vacation. The service both at the hotel and the airport shuttle was excellent. The room was comfortable and the morning breakfast was both fresh and tasty. We will definitely stay there again prior to future trips. February 17, 2015
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