Rated 4.0 out of 5 by 94
Rated 2.0 out of 5.0 by Jeffrey42 Great Staff, not a great hotel
Took my family (2 small Kids) on vacation and thought this would be a good stopping point on a long drive. WRONG. The hotel seemed nice, but was not well built. We could not sleep because of noise above us, so we moved rooms to the top floor where the air conditioner did not work well. To top it off, it was 11PM and we have 2 kids under 5. The air kicked on sporadically thru the night, but there were people in the parking lot talking and we could hear them from the 3rd floor. They weren't shouting, but I can only imagine the cheap windows used where you can be 3 floors up and hear a conversation. I would pay more to stay somewhere else, unless you don't mind noise that most hotels would block with good insulation.
The staff was great though and did their best to make us comfortable.
The surrounding area does not have any good food options and does not seem particularly safe.
July 7, 2014
Rated 4.0 out of 5.0 by LarryC49 Business Travel
Satisfactory, no major issues, clean room and reasonable price
June 28, 2014
Rated 2.0 out of 5.0 Great Staff
Under remodel. Great staff. The room was clean. Doors were locked to breakfast bar and clerk didn't know why. I was charged an extra $50.00 for a pet that I did not have. Desk clerk removed the charge before I left for Panama City FL. The internet card on the desk had the wrong access code for the wifi.
June 28, 2014
Rated 2.0 out of 5.0 by GWSR Bad experience
I am not going to stay here again. I did not like how my problems were handled.
June 25, 2014
Rated 1.0 out of 5.0 by worst ever worst ever
Worst HIE experience ever! Only one staff member ever knew what was going on. No elevator access for over 16 hrs. Staff member lied to me. No manager on duty on weekend. Felt liken our linens hadn't been changed. Construction going on. Had to try three different entrances once to get in the bldg. Terrible experience. Breakfast was good! forgot to add that our room keys were given to another couple. Tried to get into our room.
June 24, 2014
Rated 5.0 out of 5.0 by Layne44 Friendly Staff, Great Hotel !!!
I had a wonderful stay here, the staff is fantastic, and the hotel is clean !! I can't wait to come back.
June 18, 2014
Rated 1.0 out of 5.0 by Kris16 Disappointing Trip, with no follow-up
Upon arrival, everything seemed fine. Staff was friendly upon check-in, and it was pretty standard fare for what I typically experience at this property.
However, as I prepared for bed, I noticed there were mushrooms growing out of the carpet next to the cabinet that holds the refrigerator. It seemed to be only on the one side, and limited to that area, but I really couldn't feel comfortable about the cleanliness of the rest of the room after noticing that.
I waited until check-out the next morning to mention it. I went to the desk and upon returning the room keys told the desk clerk that there were mushrooms growing in the room and where they were. He simply turned to the maintenance guy behind him and said to check it out, then turned back to me and said 'thanks'.
No 'sorry', or 'oh gosh, we'll get that taken care of'... Not a single thing.
Additionally, I reflected all of this in my survey that was sent after my stay, and it was very negative is nature. Not one single follow-up. No reply, no questions about clarifying any details about my experience... Nothing.
The mushrooms were bad enough, but the lack of any concern whatsoever was appalling. Not at all what I expect out of the IHG group, and NOT why I stay at these properties. I was not going to write a scathing review like this, but the lack of response or follow-up needs to be addressed.
June 16, 2014
Rated 5.0 out of 5.0 by Barbie7 super clean room
Lobby was in the process of renovation. Room was immaculate and staff were really nice and friendly. Would definitely stay there again
June 16, 2014