 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Good value for the room, avoid restaurant
ByMith
July 20, 2017
Rooom was great, pool was okay, restaurant service and food was not good
Truely comfortable bed.
ByAhdi42000
July 20, 2017
My wife loved the bed and the whole suite as a whole. Delicious breakfast. Free wifi. Free parking. Great calming environment.
Clean room, bad experience
ByFrustrated
July 19, 2017
Please see the survey I just spent 10 mins answering
Amazing service, very friendly
BySam1110
July 19, 2017
Loved this hotel. Staff are courteous and helpful.
Disappointing stay
Bygoldenbee
July 14, 2017
We stayed at this property last month and felt it was good value for the money. Our room was clean, modern and spacious.So we re-booked for last weekend and recommended it to another family member traveling with us.
Firstly, we arrived just after 3pm and our room was not ready. Check in is 3pm. After waiting around for about 15-20 minutes, I finally asked the front desk if there was another room available so we could check in. My expectation was that the front desk should have offered up another room right away rather than me having to ask after waiting around for 20 minutes.
The room with 2 queen beds on the second floor clearly had had water damage as the floor boards were warped. Otherwise it was clean.
Breakfast area the next morning was very busy, some items were empty and there was only 1 staff member working there.
We went out for the day and returned after 4pm only to find our room was not yet cleaned. This was very inconvenient since we needed to shower and get ready for a party that night. The room was finally cleaned with us being there, but the toilet was not. My brother's room next door was never cleaned, despite having been told by the maid on the floor that she was coming. There was also significant dust on the night tables. When they went down to complain the front desk said there was nothing to be done because the cleaning staff had already left (it was 5pm by then) and all they could offer were extra clean towels. Unacceptable.
There was no apology the next morning when we checked out and when I spoke to the manager and head of housekeeping, I was told that the housekeeper had checked off that the rooms in question were cleaned. The manager did offer me additional IHG points, however I mentioned that the other family traveling with us received no compensation and only went to this hotel on our recommendation.
Sorry to say, we will not return. Nor can we recommend this place. I was very disappointed.
Mrs
ByMamu
July 14, 2017
I enjoyed great customer service, rooms were big enough and clean.
Good experience
ByTonka
July 10, 2017
Overall good in everything..............................
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Service great bed great fast friendly
ByBarney
July 10, 2017
Floor made the room scene cheap I wanted to take my shoes off and relax but couldn't because of the flooring
Great staff -- priceless
ByJamaica sigma
July 08, 2017
Great hospitality. Courteous and friendly staff. Excellent service. Overall -- A+ experience.
Big room and comfortable bed
ByKindu.G
July 07, 2017
We had been in differnt hotels .but we found this hotle was just like how we wanted be.very good for family with small kids .we really enjoyed our stay .thank you so much for a good services
Montreal vacation
ByChillis
July 04, 2017
Great hotel, excellent value. Breakfast was great, kids were surprised to see chocolate milk as it's not normally in HIE buffet.
Holiday
ByAlexander
June 20, 2017
Excellent, comfortable and great service. A bonus to wake up and enjoy a complimentary breakfast.