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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 458 reviews
96%
Recommend This Property

Ratings Breakdown

458reviews

  • 5 Stars
    337
  • 4 Stars
    89
  • 3 Stars
    17
  • 2 Stars
    12
  • 1 Stars
    3

Best staff, human kindness at its finest!!!

By

March 28, 2017

club

I am a healthcare worker and I work at an area hospital. Due to the major snow storm, I didn't not think I would get home safely so I thought it best to stay at a hotel. I live in Pennsylvania, and I work in Paterson NJ. I called this holiday Inn express and Tess and Jalpa showed us human kindness and compassion towards me and my stay. You see I work third shift so they should have charged me for 2 nights because i asked if I could check in around 9 am and check out around 9 pm that evening to go back to work. The thanked me for my work at a major trauma center in the area and they said I could stay there and check in at the times I needed to and they would only charge me for 1 night! What a blessing this was. I was not rembursed for my hotel room by my company, so this was such an amazing thing for people to do for someone they do not even know. I am grateful that they cared about my saftey more than the extra night for that could have gotten for that room. I will highly recommend this holiday Inn express to anyone, and I will begin to stay at holiday inn express hotels in the future due to this experience. I hope that Tess and Jalpa will be recognized for this act of generosity and human kindness and compassion. Bless you all!!! They even plowed me out a spot for my vehicle so I wouldn't have to dig myself out of the snow when I woke up and drove back to work that evening for third shift. We received over 30 inches of snow at my home in Pennsylvania so i do not think I could have gotten home. Thank you couldn't begin to describe the gratitude I feel towards these wonderful ladies.!!!!

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HIE

By

March 25, 2017

club

Comfortable room. Good breakfast. Friendly staff. They are currently doing renovations.

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Comfortable, clean and large

By

March 23, 2017

club

We were very pleased by the large size of the room. Our bed was very comfortable and we had a great nights sleep.

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Most staff surly and unapproachable

By

March 21, 2017

club

Food excellent, however servers and staff are not friendly nor do they replace empty trays or pay attention to guests needs at all. Most staff speak no English and the majority of them were busy eating themselves and taking large amounts of food to their co workers inside and outside the building.

Extremely loud and noisy inside and out of the building all the time. No effort made to quiet loud unruly guests and the garbage and delivery trucks will come at ridiculous hours and keep you awake.

Linda was the best and only employee who even made an attempt at addressing our concerns.

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Front Desk Staff needs some customer service lessons

By

March 16, 2017

Overall the stay was great. The room was great and roomy and clean. Housekeeping did an outstanding job cleaning my room. The location and price were perfect. The room was updated quiet. The bed was very comfortable and smelled clean.

The only part lacking was front desk staff. The girl that checked me in seemed to be going through the motions, gave me my key and said "Here you go", and turned her back to me and walked away. I asked her if they had anything on the top floor as that was my preference. Her response was simply "No".

Other than that, everything was excellent, I just avoided any contact with the front desk staff for the remainder of my stay.

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best stop on the way to NYC

By

March 16, 2017

platinumelite

An excellent location to overnight on the way to NYC- gives you a 1 hr drive in the morning provided you leave early- otherwise you hit the traffic in the Lincoln Tunnel. The hotel is clean, friendly staff, good breakfast (try the cheese omelet).

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Well located hideaway

By

March 14, 2017

Staff were amazing, went out of their way to make stay trouble free.

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Great room

By

March 14, 2017

club

Overall good hotel, room was very clean. Breakfast was great. Only bad thing was the receptionist who checked us in could have been a little friendlier.

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Friendly, helpful staff

By

March 12, 2017

This hotel was undergoing construction when we visited. The front desk staff was friendly, and helpful.

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fun get away

By

March 09, 2017

club

Nice area fun getaway for weekend quiet area hope to be back soon.

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Nice rooms

By

March 09, 2017

club

Rooms are clean and up to date. The breakfast was nice and there are lots of options. There was coffee available even after breakfast ended

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great hotel

By

March 08, 2017

platinumelite

I had a very good stay, no problems, the staff was friendly and helpful. I stay in hotels year round for business and the breakfast with pancakes instead of waffles was a very welcomed change. The room was very clean and smelled fresh. would recommend this hotel to anyone

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