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Rated 4.6 out of 5 by 553 reviewers.
Rated 4.0 out of 5.0 by very friendly staff The folks at the hotel were very friendly to us throughout our stay. The only thing that could have been better is the mattress. It seemed a bit broken down. August 1, 2015
Rated 5.0 out of 5.0 by Great place to relax We were pleased with the quality of the guest room furniture including the bed. The staff was courteous and helpful when we had questions. The location was convenient to main highways for access to local restaurants and historical sites. August 1, 2015
Rated 1.0 out of 5.0 by Disappointing stay From check in to check out there was nothing good about our stay at this hotel. Staff was not professional or attentive. Paid slightly more for an executive room, which I was told had separate shower, water and robes. Our room had none. When we spoke to front desk we were told there are no rooms with separate showers, and we were handed water and robes. Room had layer of dust on the furniture and the next day we were out all day to return at 10 pm to a room no one had come through. Bed unmade, no fresh towels...had to go again to front desk to get. Every time I saw the housekeeper on our floor she was on her cell phone, maybe that is why she forgot to clean our room. The next and last morning we went to breakfast at 7am and asked if we could have late check out since we had a late flight. Girl asked what time and I said 2pm and she said ok I will put in computer. At noon I got a call that our stuff was still in our room and weren't we checking out. I believe it was the same girl I spoke to in the morning. Hotel is poorly run and too many other great places in the area to stay than here. August 1, 2015
Rated 4.0 out of 5.0 by Good Stay I like this hotel and stayed here several times. You just need to make sure you have a room facing away from the highway. The road noise is quite considerable during the night. Otherwise, very good hotel. July 31, 2015
Rated 5.0 out of 5.0 by Reliable place Have stayed here multiple times, clean, comfortable and close to downtown Charleston(right over the bridge). Will stay again. July 30, 2015
Rated 1.0 out of 5.0 by No in room WiFi as advertised. I have 3 devices; however, the WiFi did not extend into the room. Once I moved to the hallway or Lobby it worked fine. I spoke to the desk clerk (two separate employees) and the both seemed disinterested and blew it off. The maintenance man gave good customer service and checked immediately but was unable to resolve this problem. I would have preferred to move to a room that had working WiFi but the desk clerk said they were at capacity. I had to work from the lobby. I am very disappointed. July 27, 2015
Rated 4.0 out of 5.0 by Great Hotel - Terrible Sleeper Couch Loved this hotel, staff and location. However, I brought my grandson thinking he could sleep on the sleeper couch. The springs were poking through the mattress. I asked for a roll away bed which was delivered promptly. However, the mattress on that was worse than the sleeper couch. If I bring a child next time I will stay at a different hotel and that is a shame because this is a really nice hotel. They MUST fix the mattress situation. July 24, 2015
Rated 5.0 out of 5.0 by Great Service Staff was pleasant and professional. Room was clean and comfortable. Very pleasant. July 23, 2015
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