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Rated 4.5 out of 5 by 626 reviewers.
Rated 5.0 out of 5.0 by Beautiful property This property is beautiful and the staff is very polite and nice. It is a little tricky to get into but there is plenty of parking. We were pleasantly surprised to find a microwave and mini frig in our room. The beds sunk down in the middle but were comfortable. Towels were plentiful. Breakfast was served and there was a nice variety and something for everyone. The hotel was convenient to Patriot's Point, Sullivan's Island, and downtown Charleston. November 24, 2015
Rated 4.0 out of 5.0 by Little extras No real complaints, but it would have been nice to receive a complimentary gift pack. for being an IHG member. Something simple like a couple of bottles of water would have been appreciated. The a/c worked, but was unfortunately very noisy. November 24, 2015
Rated 5.0 out of 5.0 by Specific comments The thermostatic control of the room temperature needs attention. IE a slight change in the temperature would cause the A/C to go from cool to heat . The reason for the adjustment was not for that purpose but to maintain the condition of the room. The Delta T on the thermostat is to close together and needs adjusting. The cleaning personnel need to periodically clean the insides of the waste basket and not just replace the plastic trash liners. The waste baskets had collected waste on the surfaces that needed attention and be removed. November 23, 2015
Rated 4.0 out of 5.0 by Housekeeping issues Stayed there with a group for a wedding. Excellent location. Tyler, at the front desk was absolutely fantastic. Very nice and accommodating, etc. The breakfast area is a nice gathering spot that we also used to hang-out, etc. The hotel is nice - some issue with room temperature control. The big issue was the housekeeping. Did not have a blanket for two days. No service on one day - had to ask for towels, toilet paper, Kleenex, blanket, beds not made. Hair in the tub upon arrival. Needed a new lightbulb (on arrival). Nice place otherwise - but need some help in housekeeping. November 16, 2015
Rated 4.0 out of 5.0 by Great location in Mt. Pleasant It was a great location for what we wanted to see in Charleston. I would stay at this Holiday Inn Express again. The only problem was the temperature in the room kept on going from hot to cold and vice versa. I think it was a thermostat issue. Other than that the hotel was great. November 15, 2015
Rated 5.0 out of 5.0 by Mt. Pleasant is MOST Pleasant Charming hotel close to Charleston, SC with wonderful amenities particularly the morning breakfast. If you are visiting the Charleston, SC area, please consider this wonderful Holiday Inn Express. November 15, 2015
Rated 5.0 out of 5.0 by Great Stay in Chalrleston Nice hotel. Well situated for easy access to downtown Charleston, restaurants on Mt. Pleasant, and the Citadel. The rooms are clean, spacious and well lit. The breakfast was well beyond expectations. November 12, 2015
Rated 3.0 out of 5.0 by Habsolutely worst mattresses ever Although the staff was friendly and the place was clean, I would not go back. Of the eight rooms we had for our wedding group, five of the rooms had two beds. Each of these ten beds was unsleepable. If you choose to stay here, insist on a king size bed. After two nights on the queen mattress, our back pain was constant. I love the Holiday Inn Express brand and stay in them by choice, but I doubt I will ever stay at this one again. November 11, 2015
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