Rated 4.6 out of 5 by 125
Rated 4.0 out of 5.0 by Papi07 Clean hotel but staff needs to give more attention to customer needs.
The hotel was clean and the staff was courteous but there were several items that need attention. As previously mentioned when I checked into the room it was hot because the air conditioner was turned off. It took several hours for the room to become comfortable (it was around 100 outside).. When I brought this to the attention of the front desk I was told that they were sorry and I when I suggested that when they rented a room they should turn the air on before the guest arrived, especially when it was so hot outside, I was told that was a good idea and that I was not the only one that had made that comment and that it would be brought to the attention of management. Another item that needs attention is the attention that needs to be given to the breakfast area. There was a nice lady attending to that area but on several occasions she was not around and gravy, bacon etc ran out and I had to find here and inform here that certain items needs to be replenished. She would do it but it would take several minutes because she had to warm or prepare the items before she could put them out. Also sometimes it was hard to find someone attending the front desk. On one occasion I stood at the front desk saying "hello, is anybody here" before someone would come out from the back where the door was shut.
July 30, 2015
Rated 5.0 out of 5.0 by Lanie2024 A great place to stop on a long long journey
for the past 4 years we have traveled from Illinois to San Antonio Texas a couple of times a year to see our daughter and her family. The trip is too long and hard to make in one day. We found your motel early on in our travel and have been pleased with our stay each and every time thru the past four years. There is no reason to spend our time and resources looking elsewhere to stay when we are as pleased as we are with our stopover at your motel. We have an enjoyable meal at a nice, nearby restaurant relax in our room with a couple of hours of good TV and then a sound sleep followed by a good hot breakfast and we are up and on our way early in the morning. could not be more perfect
July 30, 2015
Rated 5.0 out of 5.0 by MannyMan1975 Clean and comfortable, Friendly staff
The hotel was clean and comfortable. The hallways were quiet at night. The staff were extremely friendly and helpful during check in and breakfast,
July 29, 2015
Rated 5.0 out of 5.0 by AMC88 Clean rooms, best night sleep
The room was excellent condition, everything worked as it should and exceeded our expectations. The staff was helpful and the breakfast was perfect to get us started on our journey.
July 28, 2015
Rated 3.0 out of 5.0 by kch33 Property is tired
I've been coming to this HIE since it opened. It needs some updating. Plus they need to use some common sense. While I don't like the way this hotel put plastic bags in the room trashcans - having them by taut across the top - I assume it somehow makes the housekeeping staff's job easier. However, doing the same thing in the breakfast room covered trash can is just stupid. Not only is it one of those cans I have to push the door open with one hand to throw the stuff away, it all basically bounced back out at me (trash can was empty, it was 6:40 am), and I got my hand in someone else's food, too. Not the way I wanted to start my day.
July 24, 2015
Rated 5.0 out of 5.0 by sloree Pleasant stay in Mt. Pleasant
It was clean and comfortable and just what we needed for a quick stay. I would stay here again. It is conveniently located next to Applebee's and we walked over.
July 23, 2015
Rated 4.0 out of 5.0 by Dave0077 Good Place!!
Overall, nice place. Fairly comfortable and quiet. Applebees is located next door, which was pretty convenient. Not a bad place to stay.
July 22, 2015
Rated 5.0 out of 5.0 by del_79072 would recommend
My family stayed at this hotel while attending to my fathers funeral. This Holiday inn was a very nice and relaxing hotel. the rooms were clean, staff courteous, food was good.
July 22, 2015