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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 333 reviews
83%
Recommend This Property

Ratings Breakdown

333reviews

  • 5 Stars
    163
  • 4 Stars
    92
  • 3 Stars
    35
  • 2 Stars
    32
  • 1 Stars
    11

Excellent staff

By

June 21, 2017

I am sorry that I didn't get the name of the lady who checked me in - she was super friendly and was very helpful with restaurant information and since I didn't have a refrigerator in my room she offered to put items I wanted cold in the morning in the frig for me and she made sure everything was labeled correctly with my info and room number which helped expedite checking out the next day. She was so great!

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Good place

By

June 21, 2017

I have stayed here many times and have enjoyed it. The most recent stay wasn't the best because the air conditioner didn't work well in the suite and the bedroom area was very warm. I didn't sleep well at all.

The staff did make every effort to resolve the issue but still was not good and they were sold out and not able to move me to another room

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Not what I expect from Holliday Inn

By

June 19, 2017

club

I have travel extensively in the past and now I will be doing more of it again. I have always made Holiday Inn one of my top hotels to stay with for many good reasons, but the room quality and the lack of care from the staff has me rethinking my next stay options.

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Great service

By

June 12, 2017

Hotel staff was friendly and helpful, hotel is close to restraints but not on a busy street. Room was very clean and updated.

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Front desk staff

By

June 11, 2017

Lesia at the front desk was amazing from the moment she checked us in. She was so friendly, made us aware of all amenities and went above and beyond to make our stay wonderful. She recognized the reason or our visit and honed in on those needs-without us even having to ask.

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Very clean place

By

June 11, 2017

Very clean rooms great workout room close to all restaurants and shopping.

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Nice Hotel

By

June 10, 2017

club

Holiday Inn Express near Ball State University is a nice clean facility. Breakfast was very good. Room was clean and bed was comfortable. The only thing I would suggest is new carpet in hallways and rooms. A little stuffy smelling and very dark. Corporate needs to redo with brighter more vibrant colors and design elements throughout the hotel.

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Good Service

By

June 10, 2017

club

Hotel was good but pricey . No shuttle service from airport in Muncie was an inconvenience !

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Good relaxation

By

June 08, 2017

club

Comfy beds, decent breakfast, pool and clean rooms

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Comfortable bed and great services - even when with a baseball team

By

June 08, 2017

club

We stayed at the Muncie, In Holiday Inn Express to attend a baseball tournament. The hotel staff were incredibly accommodating and friendly to our boys. We gathered inside and ouside in the common areas every evening. Staff welcomed us and didn't make us feel like we were intruding or staying too long. And the beds were unexpectedly comfortable.

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Just ok, poor customer service.

By

June 07, 2017

club

Had problem with reservation, wasn't handled very nicely by front desk personnel. Ended up paying for an additional room. The employees at the front desk were not helpful and said it was our fault. Was expecting a little more from IHG. Will definitely stay elsewhere when traveling to Muncie.

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Comfortable, clean and accomodating

By

May 26, 2017

We were there for a volleyball tournament and the staff was very accommodating to adjust breakfast time earlier than they normally would. Rooms were spot on clean also.

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