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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 486 reviews
88%
Recommend This Property

Ratings Breakdown

486reviews

  • 5 Stars
    294
  • 4 Stars
    111
  • 3 Stars
    39
  • 2 Stars
    29
  • 1 Stars
    13

Why would they ever let this front desk person talk to guests

By

May 22, 2017

Had the very worst customer experience that I can remember at any hotel. I am a very frequent traveler and have actually worked in the customer care industry for many years. When we arrived the person at the front desk (Jennifer or Stephanie ? ) was involved in a very loud and yelling phone conversation. It was clear that this conversation was not with a guest but seemed to be a long complaining session about the on line reservation system snafu. She turned her back on us and continued this heated discussion which went on for quite a while. We noticed that there were only two hangers in the room and this issue became a major hassle for her to deal with. When I asked her to fix the room key we were given - she literally yelled at me and said 'can't you see I am busy' ! When I asked her to repeat herself she got nastier. When I was later waiting in the lobby for my wife, she looked at me and with a very nasty attitude asked me why I was standing there !!! She should never be allowed to talk to any guests or potential customers -

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Quiet and comfortable

By

May 15, 2017

club

I stayed in 2 rooms over the course of a week. Both rooms were very clean and comfortable. The variety of the breakfast and the taste will make you want to go back for seconds. The staff were very friendly and helpful with anything i needed.

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Very good hotel

By

May 14, 2017

club

Very nice location very nice room and comfortable bed, the breakfast was very good other than that it was a very nice experience .

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Great stay Bad reason

By

May 12, 2017

club

I had to come to town for a funeral.Not having any problems with accommodations just made everything a little easier.

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Proud Pitt grad mom

By

May 11, 2017

Wonderful staff! Always loved staying there the last 4 years while my son was in college. Would highly recommend! Thank you for always making me feel welcome!

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Perfect night

By

May 10, 2017

club

Clean and comfortable. Friendly staff. Would definitely stay here again. Thanks for offering wonderful service and accommodations at reasonable prices

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Perfect Pittsburgh Location

By

May 09, 2017

platinumelite

This property sits in the heart of the Waterfront shopping and entertainment complex. Perfectly located for easy access to downtown, and the stadium complex. The entire area is a great place for down time, whether for dinner, drinks, or movies and games.
This is my new go to each time I visit.

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Comfortable bed and great service

By

May 04, 2017

club

Our daughter goes to University in Pittsburgh and this hotel is our first choice to stay in when available. Beds and room are comfortable, staff is helpful and friendly and breakfast has great choice of foods. Highly recommend this hotel! Shopping right behind hotel and plenty of restaurants to eat as well!

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Cozy stay

By

May 03, 2017

club

Great room for a night there. Comfortable with a friendly staff.

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Good Place to Stay

By

May 02, 2017

club

We stayed at the Holiday Inn Express Pittsburgh/Munhall at 658 Water Front Drive. We had no complaints whatsoever. Clean, friendly staff, good breakfast bar, good location in a shopping district area, located by public transportation, etc. We are planning to stay there again and would recommend it to others.

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Great value

By

May 02, 2017

platinumelite

Excellent value in a convenient area near the river in Pittsburgh.

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Great Hotel

By

April 21, 2017

club

The hotel is located in a beautiful location on the waterfront. It has great access to the walking trail as well as all the shops and restaurants in the waterfront area. The hotel is clean, well lit, and the staff is friendly and accommodating. The room is clean and comfortable. Breakfast was very well done and the staff there was very friendly and kind. Great variety of food. Overall, it's a great experience.

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