Rated 3.7 out of 5 by 440
Rated 1.0 out of 5.0 by CarmenSandiego515 Run!
The location of the hotel is good as you can just walk across the street to broadway at the beach, although it is no where near the actual beach.
The rooms are VERY dated and not very clean. I had to keep the air conditioner going to avoid the mood smell. The curtains to the room were sewed together literally! Instead of just buying new curtains the white curtains were sewed up with red yarn. I accidentally deleted the picture but trust me. The bathroom is scary! The tub had been painted over so in the shower paint chips were coming up. The light in the bathroom is low and dim which makes me wonder what they are hiding by not putting properly lighting in. House keeping never came, around 8pm a maid came and asked if I wanted new towels because they were "behind" but never offered to actually clean the room. Soda machines took my money, and the only one that ended up working was the one on the 1st floor (I checked all floors). This WHOLE hotel needs an upgrade badly! Lastly after I returned home I had to request that my points be added for this horrible stay.
June 23, 2016
Rated 1.0 out of 5.0 by a1027 Awful stay
The hotel is very dated and rundown. Don't stay here. Not worth the cost.
June 20, 2016
Rated 5.0 out of 5.0 by JYoung1 Best Service in MB
We searched several hotels in Myrtle Beach to accommodate our family reunion & finally decided to stay here. The previous reviews made us skeptical but what an amazing experience we all had at this location. Our Sales Rep Mercedes, was absolutely WONDERFUL!!!! She handled everything with ease & with a heartwarming smile! I could go on & on at how elated we were with her customer service skills. Brian assisted most of our family with a late check in (9-10pm) and he too was awesome. He answered all of questions and got the families into their rooms expeditiously with an awesome attitude. He went above & beyond to make our stay enjoyable! We also had the pleasure of working with Shantel who did a remarkable job handling any issue or questions our family brought to her with an awesome attitude. The housekeeping staff was unparalleled to any other. They were extremely sensitive to the health issue of one of our guests and made sure her room was maintained daily! This team of professionals deserves more than 5 stars!!!! THANK YOU ALL!!!!
I highly recommend this hotel to anyone looking to enjoy their vacation without any accommodation issues. The location is perfect, the amenities are great & the atmosphere is very welcoming!
June 20, 2016
Rated 3.0 out of 5.0 by Joelymoley Hotel need repairs
Stayed with reward nights. The staff was great, top notch people and very friendly. The property is in need of repair. It's not falling apart, but there are a lot of small things that add up. The first thing I noticed was the leaking ceiling 4 feet inside the front door, they had a trash can and a mop bucket to catch the water. Not a good first impression. The beds do need replaced, they are completely worn out. I also noticed that the back doors with the sign saying they are locked 24 hrs a day were never locked... even after 9 pm (??)
June 18, 2016
Rated 5.0 out of 5.0 by Chelle50 2016 Family Reunion At Myrtle Beach
The hotel staff was very attentive and accommodating. I enjoyed the location of the hotel as it was close to restaurants, shopping and entertainment. Check in and Check out was great! I am looking forward to the opportunity of returning to this hotel for future vacations.
June 15, 2016
Rated 5.0 out of 5.0 by mandieh great service
The bed was not great, but not awful either.
breakfast was very good
staff was friendly and informative
coffee 24 hours I love this!!
June 13, 2016
Rated 5.0 out of 5.0 by bruce39 Excellent Asst. Manager
After accumulating many IHG Reward Points during a recent trip I was unable to figure out how to redeem them for a standing reservation.
When I asked other IGS front desks for help, they told me to
"Use the internet".
When I checked into the Myrtle Beach Holiday Inn, Asst. Manager LAWRENCE HOLMES took personal control of the situation, and was on the phone to IHG for an extended period of time until he resolved the situation.
FIVE STAR SERVICE !!!
June 8, 2016
Rated 5.0 out of 5.0 by MJTTM Celebrating our 24th wedding anniversary
While staying at another IHG hotel last year, we were offered a deal that if we attended a 2 hour presentation for a time share, we could get 3 nights free in an IHG hotel. We went ahead and accepted the deal, not realizing we would soon find out my wife would need open heart surgery.
Her surgery is scheduled for June of this year. Our anniversary is in May so we decided to take that time and go cash in on our deal.
Prior to our arrival, my wife read a lot of reviews and found out this hotel does not always get good reviews. That made us concerned - however, we went anyway.
We are so glad we did. Upon arrival, we were greeted warmly by the staff. They are beyond exceptional and determined to make your stay great. We were given keys to our room on the second floor. My wife had read about a poor smell in the hotel - we did not experience that at all. The hotel has no odor. When we got to our room, it was basic but clean and adequate. Everything was in working order. There was nothing wrong with the room. The air conditioning worked fine, the tv worked fine, there were adequate pillows and bedding, the bed was not overly comfortable - but there was also nothing wrong with it. It was quiet - not a lot of noise.
The pool was fine as well - we swam several times. It was clean and heated. The jacquizzi was also clean and nice.
The ONLY even slight negative was the cleanliness of the bathtub. It needed a more thorough cleaning. However, we didn't even bring it to the attention of the hotel staff, it was that minor. The hotel has some dated and worn furniture but it is our understanding they are planning a renovation early next year and we found this all to be insignificant and didn't affect our stay at all.
We had an excellent time. The location is GREAT - right next to Broadway at the Beach. For our anniversary we moved to another hotel in the area on the beach - the same hotel we stayed at for our honeymoon 24 years ago. At that time, it was a beautiful hotel. However - upon this visit - we found that the Holiday Inn Express was a much better hotel. The service was WAY better at the Holiday Inn than it was at the more upscale hotel on the beach.
If we ever go back to the area, we would not hesitate to stay at the Holiday Inn Express. It is about 1.4 miles to the beach so be aware of that - but this is a fun, quiet location with amazing hospitality. With renovations, this hotel will go from above average with excellent customer service to spectacular with excellent customer service.
PS - we did not get the time share so this review is honest based on our experience.
June 3, 2016