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Rated 4.1 out of 5 by 410 reviewers.
Rated 5.0 out of 5.0 by Great Service The customer service was top notch. Rooms were clean and the lobby seemed to always have a snack. Win! August 2, 2013
Rated 4.0 out of 5.0 by Great location Great location in downtown. Yes, it is a little bit of a walk to the main activities but for the price, it was perfect. July 31, 2013
Rated 5.0 out of 5.0 by WONDERFUL Great Service!!! They get 110% in my book! The room was awesome and I could not of been more pleased with this Hotel!! The location was perfect and the shuttle they provided was awesome. July 29, 2013
Rated 5.0 out of 5.0 Comfy bed and excellent service Among the most comfortable beds I have ever slept in and excellent service we received. July 26, 2013
Rated 5.0 out of 5.0 by Fits our needs Girls weekend in Nashville. Love the location to downtown not too far of a walk, and the shuttle helps too. The pool and breakfast are perfect for us. July 26, 2013
Rated 5.0 out of 5.0 by Convenient location On a scale of 1-10...I give my stay a 10+. The staff was very helpful, the room was very comfortable...and the location was perfect. While I was having breakfast one day...I noticed that supplies were dwindling ...no sooner had I noticed that I saw about 6 different people restocking and replenishing food. I was quite surprised to see even supervisors pitch in to do what needed to be done. That is a sign of a good leader ...but sadly it is not often noticed. Kudos to him!!! Next time I come to Nashville...I will return to your hotel. Thank you for your professionalism. July 26, 2013
Rated 2.0 out of 5.0 by dirty linens linens were dirty and house keeping manager told us that we would receive a $50 credit for our stay. It's been a week and I don't have a credit. I've called 4 times, been on hold for over an hour, and then finally reached someone's voicemail. If you don't want to give me a $50 credit, then don't tell me that you're going to. Otherwise, it was a good hotel. Breakfast was good and good location. July 26, 2013
Rated 5.0 out of 5.0 by Great time Enjoyed the convenience of the location, being able to walk to everywhere down town was a great advantage. The service was good and every one was friendly and always wanting to help. We recommend anyone wanting to go to Nashville this was the place to stay. July 25, 2013
Rated 4.0 out of 5.0 by Will definitely return! Well, start with location, location, location! We didn't use our car the whole time! Walking distance from Music Row in Nashville. The staff was very friendly and did all they could to accommodate us. The room was clean and met our needs. Great place to stay! July 24, 2013
Rated 5.0 out of 5.0 by Great location & Staff The location is awesome right at the foot of the broadway scene and the staff is friendly and helpful July 20, 2013
Rated 4.0 out of 5.0 by Close to bars but no chairs at pool Nice and close to attractions and bars. Pool had 74 people and the hotel only has 7 lounge chairs, 14 cairs and 3 tables so people were laying all over the place on the cement. July 19, 2013
Rated 4.0 out of 5.0 by The room was clean and have excellent service. Although the room was clean and staff was excellent. We had to leave early than expected due to the aircondition had a smoking odor coming from it. But, I can say when we called the front desk of the problem, someone came up immediately. Thank You July 19, 2013
Rated 5.0 out of 5.0 by Great location We visit Nashville every couple of years, but this is the first time we have stayed at the Holiday Inn Express. It won't be the last time! The location was terrific for taking in the food and music on Broadway, plus easy on/off highway access. I was recognized as a Priority Club Member and upgraded to a fabulous suite. The bed and linens provided a restful nights sleep. The breakfast room was large and clean, with a plentiful variety of hot and cold, well presented choices. Overall, a wonderful stay! July 15, 2013
Rated 4.0 out of 5.0 by Clean and staff was nice and good parking. It worked for us for 1 night. Location was good and it was the best price for hotels near Broadway. Parking was close as well which was nice for a big city. Just wish the shuttle would have been quicker. July 12, 2013
Rated 4.0 out of 5.0 by Nice Stay Great location to downtown Nashville, we were able to walk everywhere we wanted to go. A free shuttle is available if needed. Nice selection at breakfast making their rates a nice value. Clean rooms. We will stay there again. July 11, 2013
Rated 2.0 out of 5.0 by cleanliness of room I arrived in the afternoon. When i closed the bathroom door there was a dirty, damp towel (that was not mine) hanging on the back. I took the towel and threw it on the floor for the maid service to get the following morning. When I took a shower THAT night I pulled the shower curtain over and there was a dirty washcloth hanging over the shower curtain bar. I took that as well and threw it on the floor. When I got home the next evening the dirty towel and washcloth were still on the floor. My bed was made, but I did not get new toiletries. I then took the towel/washcloth and put them on the outside of my door in the hall. My trash can was full, never emptied that day. The hallway had q-tips on the floor. Did not appear to be vacummed. I did not feel clean at all. The staff was great, very nice, the breakfast was good, lots of options. July 3, 2013
Rated 3.0 out of 5.0 by Best thing about this location..... .....is the reasonable distance to downtown and the music district. Walk to the district is an easy downhill 5-block stroll. Coming back, however, is mostly uphill but not bad. While parking is available at the bargain price of $22 per day, it is limited. Once parked we were afraid to move our car for fear of not finding another available space. While this location is not responsible for this, the IHG website we used to make our reservations did not clearly provide information on the daily parking charge until our non-refundable reservation was made. When speaking to a customer service person after we discovered the parking charge, I was directed to the link-within-a-link where I could have found this information (had I known to do so). Staying slightly further from the district and paying lower room rates, driving and paying $10-$15 to park or take a taxi might be a better option and one which we will definitely consider when we return to Nashville again. June 27, 2013
Rated 1.0 out of 5.0 by awful My sister and I took our 3 girls to the One Direction concert just down the street and the hotel was in a very convenient location but I was extremely disappointed with the check-in and the parking garage. First off, the parking garage was ridiculously cramped with way too many dead ends that I had to maneuver my car out of and the fee was $22?! Totally uncalled for! Mostly, I was disappointed with the staff and check-in. We arrived 45 minutes before the concert was to start due to 3 construction zones on I-24 and the hotel didn't have a room for me. I booked AND PREPAID for this hotel months in advance so you can imagine my disappointment when I arrived 4 hours AFTER check-in time and they didn't have a room ready for me. To top off the whole situation, the lady at the front counter was rude and clearly not bothered by the fact that I was upset and was on the verge of being late for the concert that I paid nearly $300 for! One more thing, this hotel really needs to get some A/C in the halls and elevators! We will be seeking a different hotel in that area for future events because this hotel was way overpriced for the treatment and quality! June 27, 2013
Rated 5.0 out of 5.0 by Had a great time Front desk staff wonderful to work with, always great suggestions when we asked for ideas. Pefect location in the downtown , rooms very nice. June 26, 2013
Rated 2.0 out of 5.0 by No Parking, Rooms Not Ready When we checked in at 6pm, we were told that the parking garage and the overflow lot were both full. We were told that we would have to park on the street. When I asked what to do if there was no street parking, the clerk could not give me an answer. He told me that some employees would be leaving in a little while and that I could probably find parking in the garage at that time. I was very upset that a hotel with limited parking space would allow its employees to park in the garage! When we went to our room on the 3rd floor, the door was unlocked, the beds weren't made, and the radio was blaring! We called the front desk and they brought keys to another room in the same hallway but it wasn't ready either! We had to wait another 10 minutes before we were finally relocated to the 6th floor. The whole check-in process took about half an hour - completely disappointed! The room and hotel overall were just OK. They seemed a little run down. Breakfast was lukewarm, but there was a good selection. I'm not one to leave reviews very often, but I wanted to warn you that this is probably not a good place to stay. June 25, 2013
Rated 5.0 out of 5.0 by Great location Great location to walking downtown. Easy to get to from the interstate and such a reasonable rate. June 24, 2013
Rated 5.0 out of 5.0 by Clean! the room and bathroom were very clean. comfortable bed and great breakfast. very friendly staff and very close to shops and food June 24, 2013
Rated 4.0 out of 5.0 by Girls Trip Hotel staff was courteous and friendly. Free shuttle was a very nice bonus. We will definitely be staying again. Only con was the parknig situation. There was a $22 parking fee we were not made aware of until the bill came. The staff did remove this charge, with no problem, after we asked them to. Also, we were asked if we had a small or large vehicle, we stated a large pick up truck so we were directed to an open parking lot that was supposed to accomodate larger vehicles. We had to take up two spaces in order to park. It was not accomodating. June 24, 2013
Rated 5.0 out of 5.0 by Very nice room and great staff! Free breakfast was excellent. Walking distance to downtown area. Super outdoor pool. Staff was very friendly and helpful. June 22, 2013
Rated 4.0 out of 5.0 by 30th Birthday Bash The location was great. The property was very clean. I just thought it was expensive for a Holiday Inn Express, especially since I am a priority club member. No special treatment for members either. June 21, 2013
Rated 4.0 out of 5.0 by Staff Accommodating and Nice The staff at the Downtown Nashville Holiday Inn Express were very helpful, accommodating and nice. They had no problem helping us with all our request. The only downside to our stay was the noise at 3 -5am in the morning from other guest. Since it was CMA fest week, the partying went on to the wee hours for some and they always wanted to bring it back to their room. Once we called the desk downstairs, the noise quieted down so that was a plus. Breakfast was always great and they always provided nice little snacks during the afternoon. The room overall was comfortable, however, we were trying to keep the fan running with adjusted the thermostat, but couldn't make it happen. June 15, 2013
Rated 4.0 out of 5.0 by Perfect Location-great staff! We were mostly happy with the overall experience at the hotel. Unfortunately, our air conditioner was sort of a hit and miss thing and had to be repaired, but was repaired immediately. We liked the size of the room and the bed, while not especially comfortable, was adequate. Housekeeping left a lot to be desired. One day it was after 3:00pm when we finally got the room cleaned and that was at our request. The location was the primary positive and we loved the staff. They made our stay exceptional in an otherwise ordinary situation, especially our nightime shuttle driver, who went above and beyond for us. By the way, the shuttle is a really big plus in a walk around town! The hotel could use some updating, and they do seem to be working on it. Food was adequate, though not exceptional. The hotel is perhaps a bit overpriced for what you get. All in All, a better than average experience. June 13, 2013
Rated 3.0 out of 5.0 by Disapointed in hotel I'm a priority club member... Stayed at Holiday Inn because off past experience off hotel. This was a ok hotel carpet old wall beat up bed really uncomfortable. Staff was very good and helpfull June 10, 2013
Rated 5.0 out of 5.0 by Nashville Vacation All in all this was a very good experience. We always use Holiday Inn express when lodging out of town. The only negative part of this stay was the parking. If you are paying already to stay at a facility like this then you should be able to park for free. This was an unexpected cost added to the trip and was not mentioned anywhere when booked. June 8, 2013
Rated 4.0 out of 5.0 by Good Nashville Location Stayed at this location for a Bachelorette party and was happy that it was so easy to find and in a good location to the 'hot spots' in Nashville. Front desk staff was friendly and explained where parking was and when/where the breakfast was served. The room was cozy #didnt spend much time in it# and the beds were average in terms of comfort, though it didnt really matter after a night on the town. Overall, I would definitely stay at this hotel again. Good price, good location, friendly staff; nothing above and beyond but sometimes thats all you need! June 7, 2013
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