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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 1297 reviews
86%
Recommend This Property

Ratings Breakdown

1297reviews

  • 5 Stars
    781
  • 4 Stars
    280
  • 3 Stars
    109
  • 2 Stars
    79
  • 1 Stars
    48

Wish we could have stayed longer!

By

June 26, 2017

club

Very beautiful hotel and clean. Only in town for 1 night but wishe we could have enjoyed another day in Nashville. Very comfortable bed and bedding - I think most hotels should have queen beds though and not double beds. It is very difficult for more than 1 person to sleep on a double. The breakfast area was very busy in the morning but the staff was able to keep up and keep items stocked and tables clean so that it didn't really feel busy.

The extra charges that are added on at check-in were a little annoying. There was a $12 fee for shoe shine service/shuttle service. The shoe shine wasn't even available when I was there and we checked in later in the evening with our own car so we didn't need the shuttle service. The issue I have with the $12 fee is that I was already charged an additional fee for parking my car. It should just be in the hotel cost and not added on. Seemed like just a way to make the room seem cheaper. I understand that all major cities charge parking since it is limited, but the other $12 fee was excessive especially when there was not a shoe shine service available.

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Great Customer Service and Good Breakfast Bar

By

June 23, 2017

club

Staff was always professionally dressed and pleasant. The Breakfast Bar offered a variety of foods but the eggs were only warm and I prefer them HOT....Other than the warm eggs, the food was a delight.

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Convenient Location

By

June 22, 2017

Great location for our first visit to Nashville, as it was within walking distance from all the major attractions downtown. The free breakfast was also a plus. Only minor complaint was that we happen to be in town the same weekend as the Stanley Cup Finals, so our room on Saturday night was a bit overpriced in my opinion since our reason for the visit was the not hockey game. I understand the higher price to some extent, but I would avoid booking a downtown hotel on a weekend during hockey season. Other than that, we would definitely stay here again if we make it back to Nashville sometime!

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Great Nashville Experience

By

June 22, 2017

The customer service at the Holiday Inn Express Downtown Nashville is OVER THE TOP !! They could not have made our stay more pleasurable ! The warm and friendly staff were willing to accommodate all our hotel needs, the property was extremely clean and very comfortable and the location was perfect, within a short walk to the district and all the fun places Nashville has to offer. We highly recommend this property when staying in Nashville, it's a great choice, ran by great people in a great location !!

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Great atmosphere

By

June 19, 2017

As soon as I entered I was greeted by friendly staff that really embodied Nashville's friendly attitude. The hotel is located in a great part of town, just a short walk down the street to downtown. Overall great expierence!

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Excellent location and accommodations

By

June 18, 2017

platinumelite

We will be back! Excellent friendly manager and staff

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nashville

By

June 17, 2017

club

Loved the location, made everything easy to get to....

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Great hotel

By

June 16, 2017

We loved the hotel and it's location on Broadway in downtown Nashville. Will come back for sure!

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Great design and comfortable bed!

By

June 15, 2017

club

The staff there were great! The room looked newly contemporarly designed and remodeled while the bed was very comfortable. However, the crew that remodeled left some markings on the tile, was missing caulking, the tub faucet leaked from behind, there was a open hole where they cut the vent hole wider than the vent and patched the wall as if they had never done it before. I know that may sounds bad but overall we really still liked it. Even with its bads, it was still pretty nice.

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Fantastic staff

By

June 15, 2017

The hotel staff was great, clean rooms and a fantastic breakfast.

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Excellent experience

By

June 14, 2017

club

We stayed in downtown Nashville last minute and hotel staff was able to accommodate us. The while experience was fabulous!

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Great location and friendly service

By

June 14, 2017

club

The main purpose for the stay was for the CMA festival! The hotel was located close to all the music! The room was clean and comfortable! Breakfast was nice and enjoyed the pancake machine!

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